Customer Service Adviser

3 weeks ago


Glasgow, United Kingdom MDDUS Full time

**Customer Services Adviser - **Immediate Start Required**

**Location**:Glasgow
**Hours**:Full time (35hours per week) - 12month Fixed Term Contract
**Salary**:£24,000 per annum (Depending on experience)

**The Role**

Are you ready to embark on a rewarding career journey with MDDUS during this period of remarkable growth in our business? We're on the lookout for a Customer Service Adviser to join our passionate team.

**What the Role is all about**:
As a Customer Service Adviser, you'll play a pivotal role as the initial point of contact with our valued members, offering guidance with first class customer service and being the point of contact for complaints, issues, and disputes. You'll also collaborate with our exceptional colleagues and contribute towards MDDUS's mission under the guidance of our wonderful Customer Operations Managers and Head of Customer Services.

**Who We're Looking For**:
**Why You Should Join Us**:

- Immerse yourself within the customer journey, expanding your expertise and staying at the forefront of industry developments.
- Utilise your analytical and problem-solving skills to provide practical solutions, all while approaching enquiries with empathy and compassion.
- We are committed to providing excellent training and support to help you deliver a really great service to our members.
- While experience in complaints handling is a plus, we value your potential and drive.

**What we can offer you**:

- A collaborative and supportive team environment that fosters growth and innovation.
- A commitment to your continuous professional development and expanding your knowledge base.
- Opportunities to further your career within Financial Services under the guidance of accomplished experts in their field.

If you're a motivated, enthusiastic individual with a passion for healthcare, we'd love to hear from you. Join us on this exciting journey, contributing towards the care and support of our Members.

To find out more about Life in MDDUS, check out our Careers Page.

**Please see the Role Profile attached below for full details of key responsibilities.**

**MDDUS - Role Profile - CSA**

***What MDDUS will offer you**

MDDUS offers a range of benefits to employees including but not limited to:

- 15% Non-Contributory Employer Pension contribution
- 27 Days Annual Leave per year
- 8 Bank Holiday days per year (in addition to annual leave allocation)
- Private medical cover for employees (option to cover immediate family at a cost)
- Home and office flexibility
- Holiday Buy and Sell scheme
- Group Life Insurance
- A range of additional voluntary benefits
- Employee Assistance program (EAP) to support wellbeing and remote GP services
- Numerous employee engagement initiatives

**Who are MDDUS?**

The Medical and Dental Defence Union of Scotland is a mutual organisation providing healthcare professionals across the UK with access to indemnity, assistance and support. Our people are qualified doctors, dentists, and practice managers, as well as lawyers widely recognised for their medico and dento-legal expertise.

**Our mission**:
To protect and support individual practitioners and organisations that provide clinical care through a range of advisory, legal, financial, managerial, educational, and related services.

**Our Values**:
**We show** Integrity**

Thanks to our honesty and strong moral principles. We do the right thing by our members and speak up through our advocacy work to the government and the professions about issues that are of the most concern to our membership.

**We are **Collaborative**

We work together to deliver excellent results and service for our members across all our teams and departments. Collectively we deliver what is best for our members.

**We aim for **Excellence**

Our aim is to always be outstanding in everything we do.



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