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Customer Service Specialist

4 months ago

Leeds, United Kingdom 1st Locate Uk Ltd Full time

First Locate has been in business as a leading Debt Management business for over two decades. Our mission is simple:

- **“Helping our clients’ efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services”**_

Our mission is underwritten by our core values. We expect all our existing and potential new employees to live and breath our values to help contribute to our company success and your own personal success.

We have three sites. Leeds - Millennium Square fabulous for the bars and restaurants and socialising after work. Our main Leeds site is Colton which is 4 miles to the east of Leeds city centre and is close to the A63 dual carriageway and M1 motorway. Our seaside offices are in the historic town of Scarborough with its beautiful beaches and its castle perched high on the cliffs.

**Why choose First Locate?**

As an “Investor in people” employer, your wellbeing is our top priority. Including perks such as.
- Refer a friend incentive
- Monthly team incentives
- Employee of the month rewards Job Family - Operations B1
- Extra mile awards
- Employee contribution pension
- Quarterly bonus scheme - Performance related
- 21 days holiday, which increases with length of service + 8 Bank Holidays
- Simply Health Rewards Package - Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more. This also includes My Wellbeing Service where you can speak to a GP, Counselling Service, discounted Gym Membership and much more.
- Onsite Car Parking

**The responsibilities of a Customer Service Specialist**
- Answer incoming calls and make outbound calls through a dialler
- Delivering a service which makes your customers feel valued and supported
- Adhering to Data Protection Laws
- Providing clear and concise information to customers
- Providing a judgement free service to customers from all walks of life
- Collecting payments & arranging payment plans, negotiating settlements
- Working in a confidential manner with highly sensitive information
- Other duties as assigned

**Key skills we are looking for as a Customer Service Specialist**
- Listening Skills
- Problem Solving Skills
- Flexibility
- Initiative and Proactiveness
- Professionalism
- Respect
- Accountability
- Courage
- Resilience
- Basic PC Skills

**Salary**

Starting from £20.592.00 Per Annum. We offer a competitive performance related salary where scheme where you could earn up to £24,000.00 per annum. Our salary scales are performance related and there is a fast-track process for those who hit the ground running

**Working Hours**

We operate from Monday to Friday 8am-8pm and Saturday 9am-1pm. We welcome both part time and full-time applicants for this role but there will be an expectation to work within the business operational hours. First Locate are proud to be a flexible employer and the promotion of a positive work life balance is the top of our agenda.
- **As part of our commitment to information security and our ISO 27001 accreditation, please note that upon acceptance of an employment, you will undergo pre-employment checks including criminal record (DBS), employment & references as well as verification of Right to Work in the UK”**_

Contact Gabriella Floris

Landline: 01723 861 836

**Job Types**: Full-time, Permanent

**Salary**: £20,592.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- LEEDS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location