Technical Account Manager

3 weeks ago


Yeovil, United Kingdom Manucomm Recruitment Full time

Technical Account Manager
Yeovil
Up to £28k DOE

My Client a recognised IT service provider is currently seeking a Technical Account Manager to join their small but dynamic team.Their services Range from IT Architecture, Managed Services and Remote Support

Technical Account Manager Roles and Responsibilities:

- Confirm that we are providing the correct service for the customer's requirements using regular audits and checking methods
- Ensuring alongside our Engineers that customer technical documentation including technical diagrams are up to date
- Assist with technical preparation for client visits
- Attend client visits either alone or as part of the team conducting system audits and discussing operational requirements including hardware and software opportunities
- Compilation of client technical roadmaps
- Production of client proposals, bids and tenders in liaison with Account Management, design team and client
- Shared responsibility for Design Team tasks with other Account Managers
- Reporting sales opportunities to Head of Account Management
- Complaints (Including Data/Security Breaches)
- Compliance Requests
- Data Subject Access Requests
- Discuss requirements firstly with the client and then with the Project Manager and liaison with Design Team
- Supply pricing/quotations for review
- Ensure & manage logistics of equipment
- Make sure hardware is in the right place at the right time
- Ensure the Project Team is aware of any challenges throughout the process

SALARY
Up to £28,000 DOE


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