Customer Care Co-ordinator

3 weeks ago

Newtown, United Kingdom CellPath Ltd Full time

**About us**

At CellPath, we are committed to providing high quality histology consumables and equipment for hospitals and laboratories throughout the world. When joining us you can not only develop a rewarding and exciting career, but also know that you are having a positive impact on the everyday tasks of laboratory staff to deliver world-class patient diagnosis.

**Specialist Support Administrator**

We currently have an exciting opportunity for a Customer Care Co-Ordinator to join our busy Customer Care Team. Our Customer Care Team is growing and this position reports into our Customer Care Manager. This role requires confident administration and time management skills.

**Primary Responsibilities**:

- To take responsibility for establishing and maintaining a professional and courteous relationship with customers on behalf of the company and to ensure customer requirements are met efficiently and effectively.
- Managing all incoming customer queries and questions
- Providing the appropriate service and information or referring clients as necessary
- Referring problematic issues that they cannot solve to management.
- Resolving customer complaints and concerns
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking availability
- Always adhering to company’s policies and procedures when assisting customers

**Raising the profile**:
As an ambassador of the business, we are looking for somebody to who is self-motivate and a positive thinker. You will need to manage your own workload within the parameters of other team members and be a proactive team player.
In caring for our customers, we have a busy dedicated team committed to providing a first class service based directly in our UK Head Office in Newtown, Powys.

**Knowledge and Experience**:

- This position requires a good communicator with above average troubleshooting skills and diplomacy.
- Minimum of 2 years administration and customer care experience
- Excellent customer service or transferable skills
- Maths, English and Computer Literate (Microsoft Office - Intermediate Excel)
- Ability to build strong working relationships and networks.
- Foster customer relationship development and management.
- Strong organisational and planning skills
- Personality: passionate, result oriented, self-starter, well-structured, professional growth mindset
- We are looking for somebody who can capture technical facts and refine them in a simplified way, with strong communication skills and the ability to maintain discretion and confidentiality.
- A positive ‘can do’ attitude.

**Training Commitment**:
CellPath Ltd is committed to ensuring you have the knowledge and support required to succeed in your role. If your scientific background is limited, you will learn not only about our products and their uses, but the principals of histology, cytology, and immunocytochemistry. We have successfully been implementing our onboarding programme for many years as it has proven to give our new employees an invaluable boost of knowledge when joining our company and ensures we are best placed to meet our customer’s needs.

It is important that we attract the right skill sets, and those with the right experience but we value a proactive approach, positivity and a caring attitude in equal measure.

We want people who show up and roll their sleeves up. Passionate team members who are ready to be part of something bigger, and who care.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ over 125 team members in the local community who really care about what they do.

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Newtown, SY16 4LE (required)

Work Location: In person

Application deadline: 22/03/2024

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