Claims Handler

2 weeks ago

Ipswich, United Kingdom Gallagher Full time

Gallagher Re are seeking to recruit a dynamic and proactive individual to join our Marine, Energy and Aviation Client Service Team as a Claims Handler. This position will be based in Ipswich and will require daily interaction with other colleagues in Ipswich, London, Mumbai and other regional offices, as well as with our Clients and carriers.

**Your Role**:

- Analyse technical claims documentation received from Clients ensuring compliance with contractual conditions
- Processing and monitoring of Client figures into our accounting system in line with specified key performance indicators and contractual conditions
- Receive and action Client’s settlement instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement/settlement
- Generate and issue Evidence of Cover, debit notes and closing instructions
- Analyse and interrogate reinsurance contracts to facilitate billing within agreed timescales
- Adhere to standard Group policies and procedures and other regulatory requirements
- Handle and resolve queries from Clients and reinsurers, seeking assistance as required ensuring escalation where needed and resolution with minimum delay
- Build and maintain strong Client, third party and reinsurer relationships with assigned portfolio, liaising with Client Service Manager and/or Operations Director along with our broking team where necessary
- Work together with other Colleagues, both within and outside own team, to ensure effective delivery of Client service to Gallagher Re clients
- Ensure internal, Client and market correspondence is stored as per process guidelines
- Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies

**Your Skills, Knowledge & Qualifications**:

- Reinsurance or Industry experience
- Intermediate IT skills (Microsoft Office)
- Excellent communication skills (Written and Verbal)
- Attention to detail
- Ability to organise and prioritise
- Ability to work in a team and autonomously; and general willingness to learn and grow
- Ability to build strong working relationships with both Clients and Colleagues
- Eligible to work in the UK.

**What We Offer You**:
We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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