Application Support

1 week ago


Bridgwater, United Kingdom Connect-IT Recruitment Full time

**Role**:Application Support

**Location**:Bridgwater, Somerset

**Work Pattern**:Office-based, Monday to Friday

**Salary**:£23-28k Dependant on Experience

Connect IT Recruitment has partnered with an international software management company and we are looking to add to their experienced and dynamic support team to provide their users with top-quality support.

The role is a full-time office-based position; however, you will occasionally be required to attend shows and events away from the office.

You will need to be able to learn efficiently and quickly and be able to represent the company correctly as a first point of contact.

**Your Responsibilities**:

- Deliver structured online training for new customers
- Work together with our network of international colleagues
- Answering incoming support phone calls from our customers
- Basic issue resolution using template responses where applicable
- Providing internal office IT support to the team where required

**Requirements**:

- Technical support: 1 year
- Customer service: 1 year
- Excellent verbal and written communication, with an eye for detail
- Willingness to listen and then ask relevant questions to help diagnose technical issues
- Organised and able to prioritise
- Customer oriented and calm under pressure

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bridgwater: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have access to your own vehicle and a Full UK Driving License?

**Experience**:

- Technical support: 1 year (required)

Work Location: In person

Reference ID: ZR-425


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