Team Leader
1 week ago
**What We Look For**
We have a fantastic permanent, full time opportunity for a Team Leader to support with the significant growth of our National e-Trade centre
Ideally you will have significant leadership experience in an operational environment as well as strong stakeholder management skills. You will be an effective communicator, mentor and coach, working within a Customer Service delivery environment and able to demonstrate an understanding of operational MI.
This role will be split between home and office work where you will be required to come into our Manchester office 3 times a week.
**What You’ll Do**
- Lead and motivate your team in the achievement of agreed targets for both team and individual performance
- Delivery of e-trade business plan and core activities
- Webchat, Telephony, Renewals/tasks and referrals
- Drive and share best practice across own team and wider centre
- Develop effective working relationships with all key stakeholders, people & customers to support in delivery of objectives
- Work collaboratively with the Leadership team to flex resource, increase knowledge and utilise market insight to motivate change and improvements
- Contribute to wider business activities and help drive the Commercial business change agenda
- Be an ambassador for Connect across the centre and ensure tools are regularly utilised and refreshed
- Actively support and drive staff engagement, culture and morale through Dialogue survey, BUZZ sessions and effective communication
- Improve the Individual Performance of all staff and rigorously manage underperformance and Talent. Actively support coaching individuals to improve performance
- Improve own contribution through active self development
- Identify, own and manage the risks involved in running our business appropriate to my role and in line with the DLG Insurance Risk framework and associated governance frameworks
**Work Hours**:Monday - Friday, 35 hours per week
**Closing date**:26th October
**Ways of Working**
NIG is a wholly owned subsidiary of Direct Line Group and here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.
**Benefits**
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
- Pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
**Being Yourself**
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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