1st/2nd Line Support/it Support Engineer

2 days ago


Newbury, United Kingdom Reed Full time

IT Support Engineer

Type: Permanent

Location: Newbury, predominantly office based but some flexibility when required.

**They are preferably looking for somebody with a car and full driving licence. **

IT Support Engineer required to join a growing IT Services company based in Newbury. This a rare opportunity to join a small but well-established organisation with an experienced team.

You would also work closely with Senior Engineers on the escalation of issues and be proactive to avoid repeat incidents by working on knowledge documents for users and updating these on a regular basis.

This is a great opportunity for somebody who has some experience in an IT Support type role looking to take the next step in their career or they will potentially consider someone with limited experience who has the ambition to grow and develop their careerin IT.

The development opportunities in this role are extensive and you will have the chance to work with a range of operation systems services and be able to expand your abilities across IT Infrastructure.

Key Skills/Experience

The skills and experience we're particularly keen to see include:

- Excellent problem solving & customer facing skills
- Microsoft Windows (7 to 11) and Microsoft Office (2013 to 365)
- Fault finding for hardware, desktops, printers, laptops, AV

It would be helpful if you have knowledge of any of the following:

- 365 Automation, Powershell, Scripting
- Network technologies and security
- User management in an Active Directory environment.
- Exchange mailbox management.
- VPN clients and connections.
- Bitlocker device encryption and policies

IT Support Engineer/1st/2nd Line Support/1st Line Helpdesk Support/ First Line Support/1st Line Support/ Helpdesk Administrator/ Helpdesk Coordinator/Service Desk/IT Helpdesk/Service Desk Analyst/Helpdesk Engineer/Helpdesk Technician/First Line Support Analyst/1stLine Support Analyst / IT Technician/ IT Support/ IT Technician/IT Trainer/Junior IT Support/Apprentice/Apprenticeship



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