Connect Customer Advisor
3 weeks ago
**Reference**:R0002773
**Directorate**:Prevention Access and Provider Services
**Service Area**:Adult Social Care and Health Integration
**Salary**:£23,194 - £24,054 pro rata
**Hours**:36.56 hours per week
**Contractual Status**:Permanent
An exciting opportunity has arisen to join our Connect Customer Advisor Team. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.
Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home.
You will provide a high standard of person-centred care when answering the calls on the community alarm system. You will assess the service user's needs, offer support, guidance, and advice, and then decide on the most appropriate action to be taken.
In this role, good communication skills are vital. Responding with empathy is important as well as providing the reassurance the service user needs.
**Closing date: Tuesday 3rd January 2023 by 12 midnight**
**Job Type**: Part-time
Part-time hours: 36.56 per week
**Salary**: From £12.02 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
- Sick pay
Ability to commute/relocate:
- Middlesbrough, North Yorkshire: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: R0002773
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