Connect Customer Advisor

3 weeks ago


Middlesbrough, United Kingdom Middlesbrough Council Full time

**Reference**:R0002773

**Directorate**:Prevention Access and Provider Services

**Service Area**:Adult Social Care and Health Integration

**Salary**:£23,194 - £24,054 pro rata

**Hours**:36.56 hours per week

**Contractual Status**:Permanent

An exciting opportunity has arisen to join our Connect Customer Advisor Team. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.

Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home.

You will provide a high standard of person-centred care when answering the calls on the community alarm system. You will assess the service user's needs, offer support, guidance, and advice, and then decide on the most appropriate action to be taken.

In this role, good communication skills are vital. Responding with empathy is important as well as providing the reassurance the service user needs.

**Closing date: Tuesday 3rd January 2023 by 12 midnight**

**Job Type**: Part-time
Part-time hours: 36.56 per week

**Salary**: From £12.02 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay

Ability to commute/relocate:

- Middlesbrough, North Yorkshire: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: R0002773



  • Middlesbrough, United Kingdom Middlesbrough Council Full time

    An exciting opportunity has arisen for a Connect Customer Advisor to join our Team.You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough. Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough 24hours a day, 7 days a...


  • Middlesbrough, United Kingdom Middlesbrough Council Full time

    An exciting opportunity has arisen for a Connect Customer Advisor to join our Team. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough. Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough 24hours a day, 7 days a...


  • Middlesbrough, United Kingdom Middlesbrough Council Full time

    An exciting opportunity has arisen in our Connect Customer Advisor Team for a casual member of staff to support as and when required.You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough. Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to...


  • Middlesbrough, TS1 2RH, United Kingdom Middlesbrough Council Full time

    An exciting opportunity has arisen in our Connect Customer Advisor Team for a casual member of staff to support as and when required. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough. Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to...


  • Middlesbrough, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Middlesborough** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Advisor

    19 hours ago


    Middlesbrough, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Arcadia Garden Centre in Newby near Middlesbrough, on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and...

  • Customer Advisor

    1 week ago


    Middlesbrough, United Kingdom Service Care Solutions Full time

    Job Title - Customer AdvisorLocation - Middlesbrough TS1Contract - OngoingHours - 37Role summary - An exciting opportunity has arisen for a Customer Advisor to join this company, a leading organisation in the public sector. This is a full-time position, based in Middlesbrough, offering a competitive salary and benefits package.Key Responsibilities:Providing...

  • Customer Advisor

    1 week ago


    Middlesbrough, United Kingdom Service Care Solutions Full time

    Job Title - Customer Advisor Location - Middlesbrough TS1 Contract - Ongoing Hours - 37 Role summary - An exciting opportunity has arisen for a Customer Advisor to join this company, a leading organisation in the public sector. This is a full-time position, based in Middlesbrough, offering a competitive salary and benefits package. Key Responsibilities:...

  • Customer Advisor

    6 days ago


    Middlesbrough, United Kingdom Joshua Robert Recruitment Full time

    Joshua Robert is working with a well-established client that are working with quite a few local authorities and housing associations across the North East.   Middlesbrough Council are looking for a number of Customer Advisors to join their team on a temporary basis (circa 6 months).   Purpose of the Post:   Working within the Council’s Customer Centre,...


  • Middlesbrough, United Kingdom RWR Recruitment Full time

    **Banking Customer Advisor** **Middlesbrough** **£21,944.69 per annum** - **12 weeks training in office then option to work 1 day in the office and 4 days at home.**_ - Do you pride yourself on a great level of customer service? - Are you passionate about helping others? - Do you want to work for one of the UKs largest banks? **Job Types**: Full-time,...


  • Middlesbrough, United Kingdom MTrec Ltd Full time

    The Rewards and Benefits on offer: * A highly competitive basic salary * Immediate starts available. * Full time hours, Monday to Friday! * The opportunity to work for the region’s leading employer. * Ongoing development and training opportunitiesMtrec’s new client opportunities:Mtrec are representing our award-winning, public-sector client in their...


  • Middlesbrough, United Kingdom MTrec Ltd Full time

    The Rewards and Benefits on offer: * A highly competitive basic salary * Immediate starts available. * Full time hours, Monday to Friday! * The opportunity to work for the region’s leading employer. * Ongoing development and training opportunitiesMtrec’s new client opportunities:Mtrec are representing our award-winning, public-sector client in their...


  • Middlesbrough, United Kingdom Think Recruitment Full time €14

    Administrators/Customer Service Advisors required to work with Middlesbrough based council. Location: Middlesbrough TS8 3AL Start Date: ASAP Duration: 4/5 months temp contract Pay: £13.50 p/h, paid weekly Hours: Monday - Friday, 9am - 5pm. Job role: You will be tasked in providing basic administrative duties and offering customer support via the...


  • Middlesbrough, United Kingdom Crooton Full time

    **Customer Service Advisor** **Location: Port Clarence, Durham (Hybrid Working)** **Salary: £21,000- £25,500 depending on experience + great benefits** **Working Hours: 09:00- 17:00 (occasional weekends)** **Are you a motivated & helpful person with a passion for providing exceptional customer service?** If yes, then we would love to hear from you!...


  • Middlesbrough, United Kingdom Think Recruitment Full time €14

    Administrators/Customer Service Advisors required to work with Middlesbrough based council. Start Date: ASAP Duration: 4/5 months temp contract 50 p/h, paid weekly Hours: Monday - Friday, 9am - 5pm. You will be tasked in providing basic administrative duties and offering customer support via the telephone and face to face for housing issues. ...


  • Middlesbrough, United Kingdom MTrec Ltd Full time

    The Rewards and Benefits on offer: * A highly competitive basic salary * Immediate starts available. * Full time hours, Monday to Friday! * The opportunity to work for the region’s leading employer. * Ongoing development and training opportunitiesMtrec’s new client opportunities:Mtrec are representing our award-winning, public-sector client in their...


  • Middlesbrough, United Kingdom MTrec Ltd Full time

    The Rewards and Benefits on offer: * A highly competitive basic salary * Immediate starts available. * Full time hours, Monday to Friday! * The opportunity to work for the region’s leading employer. * Ongoing development and training opportunitiesMtrec’s new client opportunities:Mtrec are representing our award-winning, public-sector client in their...


  • Middlesbrough, United Kingdom Think Recruitment Full time

    Administrators/Customer Service Advisors required to work with Middlesbrough based council. Location: Middlesbrough TS8 3AL Start Date: ASAP Duration: 4/5 months temp contract Pay: £13.50 p/h, paid weekly Hours: Monday - Friday, 9am - 5pm. Job role: You will be tasked in providing basic administrative duties and offering customer support via the...

  • Retail Advisor

    6 days ago


    Middlesbrough, United Kingdom BT Group Full time

    Retail Advisor Working Hours – 16 Location – Middlesborough £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right...


  • Middlesbrough, United Kingdom The Staffing Experts Full time

    We are currently looking for a experienced Customer Service Advisor to work on a busy Helpdesk in a local NHS establishment within the Middlesbrough area. You will be responsible for directing volume calls to the relevant department within the hospital along with assisting in any other related tasks within the helpdesk department including Administration...