Accommodation Advisor

To provide support for the planning and delivery of Accommodation Services to
residents of the University of Sunderland. To support with ensuring the smooth
and effective running across the service. To work as part of the wider team
undertaking a number of duties including providing pastoral care and welfare
support to students, working with colleagues across the university to deliver a
great student experience.

**Key Responsibilities**
**and Accountabilities**:

- Directly responsible to the Deputy Accommodation Manager in the day-to
- day management and operation of the accommodation sites including:
pastoral care and welfare support and signposting for residential students
and customers; allocation of bed spaces within the framework of the
allocation policy.
- Assist in the implementation of Health, Safety and Environmental policies.
- Support the site's maintenance programme, conducting room inventories
- and inspections and reporting/recording of all defects.- Stock management.
- Dealing with and investigating informal complaints from students.
- Assist with the co-ordination of the Residential Assistant team.
- Responsible for the co-ordination and allocation of student, commercial
- and short stay room bookings using specified business systems.- Liaise with University Marketing, Finance and Student Support Services
- when necessary and maintaining records where required.- Provide attendance at University Open Days.
- Provide support to the accommodation management team to ensure a

professional and efficient service is maintained, including data input, filing,
dealing with suppliers and updating and producing financial information.
- Providing a professional front-line customer service.
- To respond promptly and proactively to queries and requests, from
- internal and external sources.- To exchange information and build and maintain relationships with
- colleagues and external contractors.- To understand and support a culture which supports University priorities

including responsiveness and excellence in customer service; ownership of
actions; adaptability and a ‘can do’ attitude; strong communication;
innovation; inclusiveness; collaboration and team working.

**Special**
**Circumstances**:
**Part 2A: Essential and Desirable Criteria**

**_Essential_**
**Qualifications and Professional Memberships:
- Educated to GCSE or equivalent in English and Maths.

**Knowledge and Experience:
- Experience of working in a student or other customer focused

environment
- Experience of working as part of an effective team as well as on own

initiative
- Good ICT skills, in particular the use of Microsoft Office (Word, Excel,

Access, PowerPoint and Outlook)
- Demonstrable experience of effective planning and organisational skills, as

well as strong attention to detail
- Excellent interpersonal skills and the ability to communicate clearly, orally

and in writing
- Strong problem-solving skills, use of initiative, time management skills and

strong attention to detail
- Ability to work under pressure and flexibly in a busy and dynamic

environment
- Experience of working with young people
- Experience of report writing.

**_Desirable_**
**Qualifications and Professional Memberships:
**Knowledge and Experience:
- Experience of working within Higher Education and/or and education

environment
***
- Experience of using Compass, Room Service, Salto and Plannon systems