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Head of Performance
2 months ago
The Guardian is a global news organisation that delivers fearless, investigative journalism - giving a voice to the powerless and holding power to account.
We unite award-winning journalists, top-tier professionals, and digital experts from varied backgrounds and provide a dynamic environment focused on growth, training, and an inclusive culture.
We are now looking for a **Head of Performance **to join the Digital Reader Revenue team.
You'll play a critical role in devising and executing strategies that drive subscription growth, retention, and revenues. This involves utilising data-driven insights and fostering collaboration across departments.
**About the Role**
- Evaluate and optimise commercial opportunities across all marketing levers
- Investigate, interpret and improve key metric performance - such as customer lifetime value, upsell, engagement, visit frequency
- Analyse and assess subscription pricing models, optimising them to maximise revenue and customer retention globally
- Lead the global commercial budget and forecasting process
- Collaborate with proposition and strategy teams to build robust business cases that align with overall business objectives
- Regularly review performance, tracking progress, anticipating performance issues and strategising solutions.
**About You**
- Strong commercial acumen
- Proven expertise in driving performance in subscription businesses
- Proficiency in advanced data analysis tools and techniques
- Exceptional analytical skills, with the ability to interpret complex data and deliver actionable insights
- Strong communication and collaboration skills to liaise with both technical and non-technical team members
- High attention to detail and an unwavering commitment to data accuracy.
**At the Guardian, many of our staff work flexibly and we will consider all requests for flexible working arrangements.**
**How to Apply**
To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for.
**Benefits at the Guardian**
**Culture & Wellbeing**
We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace.
You will also have the opportunity to hear unique insight from our journalists in our morning conference, a live discussion on the news story of the day.
We offer great tools to help you prioritise your wellbeing including free yoga and pilates. These run alongside our corporate gym membership and cycle to work scheme.
**Learning & Development**
We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
**Our Working Environment**
We take pride in our surroundings and are pleased to offer versatile meeting rooms and colourful communal areas. We have a brilliant canteen that caters to breakfast, lunch and dinner, with views overlooking Regent's Canal.
**Additional Benefits & Policies**
We offer 30 days annual leave per annum, plus an additional 5 day holiday purchase scheme. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.
You are entitled to life cover, income protection, healthcare, sick pay and eye tests. You can also opt in to dental insurance.
We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.
Job Number
216
Location
London, United Kingdom
Business Area
Acquisition
Employment Type
Full time
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