Broker Liaison Coordinator

2 weeks ago


Fareham, United Kingdom OneSavings Bank Plc Full time

**About the team**:
The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal.

**Our philosophy**:
**What you will be doing**:
In this role, you will be talking to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required.

Your responsibilities will include
- Delivering a high standard of customer service over the phone
- Participating in telephone campaigns where required
- Take valuation payments and instruct shortform valuations
- Resolving any technical queries and complaints within personal levels of expertise and escalating where necessary
- Identifying and escalating any instances of fraud or other suspicious activities and reporting these to line management

This is a great opportunity to work within a small, friendly team who are highly supportive of each other and encourage individual and team development. With in-depth, on the job training this role will strengthen your knowledge of our extensive mortgagecriteria, products and the home purchasing process.

**In return for your commitment**:
Please use this link to see the fantastic benefits available at OSB:
**Could you be the one?**

We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience in a customer service environment with a confident telephone manner.
- Strong skills in respect of communication and delivering a high level of customer service
- Attention to detail and the ability to learn new processes and procedures.
- Previous experience working within the Financial Services industry with basic knowledge of FCA and relevant regulation desirable but not essential.

**What to do next**

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. _
- We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board leveland on a monthly basis receive updates on our progress. _

INDLP


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