Hotel Porter

Live in accommodation is available on-site at a cost of 66p deducted from every hour worked, which acts as a contribution towards living costs. This price remains unmatched in the surrounding area by some margin and covers accommodation in your own private quarters, all general bills & meals.

Due to working time regulations, applicants must be 18 years or over to apply.

Being a brand ambassador who provides a consistently outstanding customer experience.
- Shares knowledge and expertise with colleagues to develop department and hotel performance.
- Demonstrates flexibility to support across other areas of the hotel and department.
- Flexibility to work in the housekeeping team, cleaning guest rooms, public and private areas, Airbnb's
- To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
- To meet all legislative requirements for your home department and other areas of the hotel that you may work across.
- Deliver agreed key performance measures for your department.
- To resolve customer queries or complaints at the first point of contact.
- Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.
- Offer advice and recommendations based on guest requirements.
- Carry out stock control processes to manage wastage and minimise loss.
- Identify and communicate opportunities for continuous improvement and greater efficiency

**Day Porter Duties include**:

- Cleaning and maintaining all areas across the estate
- Supporting the housekeeping and guest service team to clean bedrooms and shared spaces
- Laundry runs across the estate
- Assisting all areas of the hotel, including Housekeeping, maintenance, grounds and catering departments.