Quality Insurance Auditor

3 weeks ago

Manchester, United Kingdom Sewell Wallis Full time

Our client is a prestigious legal firm based in Manchester City Centre who have a strong global presence and an excellent working environment. Due to their continued success and impressive business plan, they are expanding their Manchester office, in particulartheir Quality Assurance function.
They have an exciting opportunity for a Insurance/Claims Analyst to support the Audit Manager in completing independent and consistent file reviews to ensure fee earners are adhering to the organisation's performance standards.
This is an excellent role for someone ambitious who is looking to develop and progress within a large and professional company.
Your key responsibilities will include:

- Delivering service excellence to clients by compliance with Service Level Agreements.
- Reporting on departmental performance and providing feedback, identifying improvement areas and helping to develop a culture of continuous improvement.
- Completing client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database.
- Producing audit performance report to the Audit Manager for agreement and cascade to relevant Client Account Partners.
- Working with partners to deliver feedback to fee earners.
- Tracking the completion of remedial action where identified and ensuring the actions are effective and implemented.
- Working with risk teams to ensure all new and proposed Service Level Agreements are reviewed.
- Reviewing and preparing files for client audits delivering timely feedback to the Client Account Partner.
- Managing ad hoc audit requests from Audit Managers.
- Assisting in the delivery of continuous improvement to the UK Insurance Practice, recommending improvements and designing and delivering training.
To be considered for this role you must have:

- Experience within the Insurance Claims Field.
- Some audit experience from an insurance claims background (insurer based or legal services).
- An excellent knowledge of insurance litigation process is also essential.
For more information please contact Lucy Regan.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levelswithin finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester.Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

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