Service Partner

2 months ago


Milton Keynes, United Kingdom Spinwell Full time

Role: Service Partner REF 66090
Contract Length: 6 months
Location: Hybrid/London, Milton Keynes, or East Kilbride - 2 days per week
IR35: Inside
Pay Rate to Intermediary: Market Rate

Spinwell is recruiting for a Service Partner for an excellent opportunity within the public sector.

**RESPONSIBILITIES OF THE SERVICE PARTNER**
- Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
- Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
- Identifying and highlighting incoming demand requirements to key stakeholders.
- Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate.

**SKILLS/EXPERIENCE OF THE SERVICE PARTNER**
- Relationship Management (relevant skill level: practitioner)
- Strategic Thinking (relevant skill level: working)
- Ownership and Initiative (relevant skill level: working)
- User Focus (relevant skill level: working)
- Technical Understanding (relevant skill level: working)
- A minimum of ITIL Foundation is required for this role.



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