Receptionist

**Receptionist
- Job Specification**

**Business Unit**:

- Hillyard House Hotel

**Reporting to**:

- General Manager/ Deputy General Manager

**Accountable for**:

- No staff

**Financial Control of**:

- Accommodation transaction, cash payments, credit card transaction, redemption of vouchers

**Work Pattern**:

- Rota basis
- days/ evenings and weekends

**Type**:

- Casual basis

**Summary of Duties**

This role is the face at the entrance of our hotel. Our receptionist will meet and greet our guests and manage the day to day hotel enquiries, manage bookings, complete check ins,

**Key Accountabilities**:
1. Deal and respond with all guest and customer enquiries in an efficient and satisfactory manner This includes information on the hotel, location, hotel services, events, restaurant and bar, special occasion and events.

2. Ensure that all transactions are fully processed and accounted for through our booking system and the balance and checks are complete and accurate

3. Communicate effectively in a friendly but professional manner to guests and internal staff. Deal with all hotel administration.

4. Assist in the management of any promotions, events or special occasions.

5. Liaise with other department to ensure that our guests experienced is optimised liaise with

**Essential Criteria**
- Minimum of a C grade in English and Maths GCSE or equivalent qualification
- Must have at least 2 years receptionist experience in a customer facing environment
- Must be able to demonstrate the ability to manage a diverse workload
- Must be able to demonstrate a proficient knowledge of using MS Office
- Must be able to demonstrate a sound knowledge of a booking processes, managing transactions, voucher redeeming and all within a booking system software
- Must be able to demonstrate their communication skills and professional approach

**Desirable Criteria**
- Previous specific reception training within a hotel environment
- Booking system knowledge
- Customer Service Training.

The **Person** we are looking for will be our values of Positivity, proactiveness and will take pride in their work. They need to act with:
1. Integrity: Acting with honesty, sincerity, and strong moral principles. Role models demonstrate ethical behaviour and consistency in their actions and words.

2. Resilience: Facing challenges and setbacks with determination and perseverance. They show resilience by bouncing back from failures and using them as opportunities to learn and grow.

3. Empathy: Showing understanding and compassion towards others. Role models are considerate of others' feelings, perspectives, and experiences.

4. Leadership: Demonstrating the ability to guide, inspire, and motivate others. They lead by example, setting a positive tone and empowering those around them.

5. Adaptability: Being open to change and embracing new ideas. Role models are flexible and able to adjust to different situations while maintaining their core values.

6. Confidence: Having self-assurance and belief in their abilities without being arrogant. Role models inspire confidence in others through their actions and demeanour.

7. Responsibility: Taking ownership of their actions and decisions. They acknowledge their accountability and strive to fulfill their commitments.

8. Generosity: Showing kindness, generosity, and a willingness to help others without expecting anything in return. They contribute to the well-being of their communities.

9. Continuous learning: Embracing a growth mindset and seeking opportunities for self-improvement. Role models value learning and encourage others to do the same.

10. Respect: Treating others with respect, regardless of differences in opinions, backgrounds, or beliefs. They foster an environment of inclusivity and mutual understanding.

**Job Types**: Full-time, Zero hours contract

**Salary**: £11.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- Referral programme
- Store discount

Schedule:

- Day shift
- Weekend availability

Ability to Relocate:

- Castlewellan: Relocate before starting work (required)

Work Location: In person