Library & Cafe Supervisor (Maternity Cover)

5 months ago


Liskeard, United Kingdom Real Ideas Trading Limited Full time

Real Ideas are looking for maternity cover (up to 12 months) for our Pathways Customer Experience Supervisor at Liskeard Library. The Supervisor has day-to-day responsibility for the team of Customer Experience Hosts who are the first point of contact for everyone who visits Liskeard Library. You will be responsible for organising and managing the day-to-day operations of the café and Liskeard Library playing a vital role in ensuring everyone receives an amazing customer experience, and excellent service and is welcomed with a smile. You will be handling ordering and inventory, creating work schedules, training staff, ensuring, and maintaining the highest possible health and safety and food and hygiene standards, and tracking café financial records to increase profitability.

In this role your duties and responsibilities will include:

- Day-to-day, supervision of the Customer Experience Hosts at Liskeard Library, ensuring they provide a cheerful and inclusive welcome, excellent, prompt, and efficient friendly service that encourages visitors to keep coming back.
- Providing oversight of a range of key daily tasks, including running the café, rota management, supporting people to access library services, checking tickets, overseeing bookings in the space and supporting visitors to use equipment, including, library kiosks and public computer access etc.
- Upholding Real Ideas health and safety procedures and ensuring that food and hygiene standards are always maintained to the highest possible standards according to SFBB guidance and protocols and ensuring any maintenance of equipment is reported in a timely fashion to the Maintenance Manager.
- You will ensure the team you are working with always actively promotes everything on offer at Liskeard Library and across Real Ideas including the use of Cornwall Council Library services.
- Ensure you and those you work with can answer general questions from visitors and members about everything that happens in Liskeard Library.
- Ensure the Customer Experience Hosts are well informed and trained in all appropriate areas of Liskeard Library operations and shifts are managed and run effectively and to a high standard.
- Ensure areas are kept tidy, clean, and well-organised
- Responsibility for stock takes, ordering, and ensuring the team receives and manages deliveries well.
- Maintain daily financial systems, including petty cash, following Real Ideas financial systems and processes, and actively participating in weekly/monthly financial reviews.
- Managing expenditure, and wastage, including portion control & menu consistency and quality and use-by dates to ensure profitability.
- Cover Customer Experience Host duties, when required, including serving customers, making food and drinks and cleaning the café.
- To liaise with Cornwall Council, when required, regarding library books stock/ delivery and turnover.
- Ensure Liskeard Library is alarmed, locked and secure at the end of every shift.
- Support event/experience delivery and facilitation including set up, take down and serving refreshments.
- Actively identify, communicate and where appropriate, seek to resolve issues raised by customers and visitors.
- Receive directions from the Real Ideas team.

This role is 35 hour per week, to be worked flexibly on rotation including evenings & weekends to suit the needs of the business.

If you’re ready for a new challenge and think you have what it takes, then we’d love to hear from you.

**Job Type**: Fixed term contract

Pay: From £23,660.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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