Billing & Accounts Officer

1 month ago


Sutton, United Kingdom VNA Recruitment Full time

**Billing & Accounts Officer - Sutton - £17.39 Per Hour - Hybrid - Temporary Contract**

VNA have partnered with a Sutton based client who are currently recruiting for a Billing and Accounts Officer on a full time, temporary basis. This contract will initially be for two months. However, there could be potential for this to be extended shouldthe organisation require it.

**Billing & Accounts Officer Responsibilities**:

- Uphold SHPs Values, Behaviours and Leadership expectations.
- Make prompt contact and effectively manage service charge and major work accounts.
- Provide information on payment options and if necessary, refer leaseholders to sources of advice.
- Refer appropriate service charge and major work debts to external solicitor.
- Recommend debts/credits for write[1]off/write-on.
- Identify and process refunds when accounts are in credit.
- Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.
- Take payments over the telephone by debit or credit card.
- Assist with calculation of service charge actuals.

**Requirements**:

- Customer Focused and committed to delivering excellent service.
- Ability to work under pressure, prioritise workloads and work to deadlines.
- Excellent written and verbal communication skills.
- Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach
- To be able to work without supervision and as part of a team.
- Good IT Knowledge, especially with Microsoft Outlook, Excel etc.



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