Collections Advisor

6 months ago

Rochdale, United Kingdom Marsh Finance Limited Full time

Are you a compassionate and solutions-driven individual looking for a rewarding career opportunity? Look no further Marsh Finance Limited, a national leading motor finance provider based in Rochdale, is currently seeking a Collections Advisor to join our team and help us support customers experiencing financial difficulty.

**The role of Collections Advisor**:
**Your day-to-day as a Collections Advisor**:

- Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
- Guiding and supporting each customer, ensuring the best and most effective customer experience.
- Complying with the policy outlined in The Collections Manual and Customer Treatment Framework, working in accordance with FCA requirements and guidelines.
- Adhering to all aspects of Treating Customers Fairly, consistently demonstrating the company’s values and behaviours.

**To be successful in the role of Collections Advisor, you will need**:

- Proven experience in a regulated collections environment.
- To have the ability to adapt to change and willingness to embrace and implement new ideas.
- Strong computer skills, including proficiency with Microsoft Word and Excel.
- Attention to detail and excellent time management skills.

**Why join Marsh Finance?**

Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Marsh Finance Limited a great place to work. We are an equal opportunities employer who work hard to attract the best talent for our business. We believe that embracing difference makes us stronger. Our diverse team of people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
- Attractive Salary DOE
- Hybrid working
- 25 days holiday + bank holidays
- Pension
- EAP service and employee wellness plans
- Regular employee engagement events

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person

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