Claims Fraud Administration Handler

3 months ago


Manchester, United Kingdom First Central Full time

**We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
Fancy making a difference in a company that’s changing insurance for good? If you’re a fast-paced, ambitious team player who gets great things done you’ll fit right in here.

Do you have excellent administration and customer support skills? Well look no further We need a **Claims Fraud Administration Handler **to join our Counter Fraud Services team in **Salford Quays,** **Manchester**.

It’s all about attention to detail, have you got it? You'll undertake general administration duties for our Claims Fraud team, updating customer records, invoicing, chasing suppliers whilst working alongside a fantastic collaborative team.

Working flexibly, you'll spend most of your time working from home, with a day a week in the office. But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.

**Job responsibilities**:

- Allocation of new claim referrals to Operational and Complex Fraud colleagues
- Managing incoming litigation to ensure that this is allocated and actioned by fraud investigators
- Outsourcing new claim referrals to our supplier partners
- Updating our internal MI records at key stages of the claim on behalf of fraud investigators
- Chasing suppliers for outstanding invoices and managing the completion of debt sheets
- Identifying and communicating urgent tasks to team leaders and fraud investigators
- Requesting and managing CRU certificates, as well as notifying DWP upon settlement/closure
- Provide support to fraud investigations and CF team leaders
- To adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML.
- Be compliant with health and safety policies at all times.
- Ensure compliance with Company and other relevant standards/regulations at all times.
- Any other reasonable duties as required.

**Experience & knowledge**:

- Experience of working in an administrative role
- Previous experience in the motor insurance industry (Desirable)
- Experience of working in a fraud environment (Desirable)

**Skills & Qualifications**:

- Excellent time management and organisation skills with the ability to prioritise own work
- Good level of communication skills, both verbal and written
- Good Microsoft Office Skills (outlook, Word, Excel)

**What can we do for you?
**We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer
- Fantastic training and development opportunities
- Employee benefit packages to suit your lifestyle
- Flexible working
- YOUday - we give you an extra day off to celebrate a special day
- The opportunity to take a paid day off each year to do charity work
- A health cash plan
- Help with travel expenses
- The opportunity to buy additional holiday
- Company pension scheme
- Group life assurance
- Enhanced maternity and paternity pay
- Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

**View more about our Benefits**:



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