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Night Auditor
3 months ago
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
**Job Description**:
Job Title: Night Auditor
Location: St Andrews, Fife
Contract: Permanent, Full-time
As Night Auditor you will ensure that end of day procedures and subsequent reports are completed in an accurate and efficient manner. Maintain overnight service and security of guests and property in the absence of the Night Manager.
You will assist the night team to achieve maximum room occupancy and that all bookings/guests are treated with a high standard of service in respect of customer contact, accommodation, accounts and enquires.
What you will be doing:
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
- To carry out the End of Day functions for Property Manager and Point of Sale systems as laid down by Fairmont Hotels and Resorts Standard Operating Procedures
- Handle any relocated guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
- Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
- Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate
- Ensure the security of the hotel, it’s guest and visitors through regular checks throughout the night in conjunction security and Standard Operating Procedures
- To be able to deal with advance reservations, taking bookings and special requirements, where necessary
- To be able to operate switchboard and deal with messages and enquires when required in an efficient manner
- To ensure that each guest receives a warm and welcoming reception as soon as they arrive at Fairmont St Andrews and to provide the Perfect Arrival and Departure in accordance with the required Fairmont Hotels & Resorts standard
- To ensure that all guest information is correct and entered into the Property Management system correctly and efficiently
- To contribute actively towards meeting Front Office goals for J D Power, LQA Mystery shopper, Fairmont Presidents Club quotas and standards within the property and company by performing to FHR standards for the Front Desk
- To prepare and ensure the accuracy of all guest folios for departing and in-house guests
- To post all relevant manual transactions on a regular basis, to ensure that all accounts are kept up to date and accurate
- To prepare cash for banking, on a daily basis. Complete receipts for all moneys received from guests. Operate proper care regarding rates and currency handling
- To operate a proper handover system between each shift
- To ensure that, wherever possible, the colleague will maximise revenue for the company through upselling of guest rooms and/or amenities and negotiating ‘Walk-in’ rates for available rooms
- Cash and card handling
- To be able to perform a variety of administrational tasks including but not limited to guest correspondence, notices and reporting tasks
- To actively promote the Fairmont Brand through adhering to our Mission Statement, Brand Promise, Fairmont Values and Service Plus Standards
**Qualifications**:
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Additional Information
What is in it for you:
- Competitive hourly rate
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
