Credit Controller
1 month ago
**Credit Controller**
We have an exciting job opportunity for a Credit Controller to join our Chertsey team.
**Purpose**
The Credit Controller reports to the Service Collection Team Leader and is responsible to carry out KONE’s customer credit management activities.
**Key responsibilities**:
- Conducting collection calls in a structured way - updating notes in Cora AR
- Requesting promises to pay from customers, recording them in Cora AR
- Recording invoice disputes in Cora AR
- Resolving invoice disputes, to carry out investigation through to root cause resolution and systems or process fix
- Record credit note request on the Credit Log
- Responsible for issuing copy invoices and other supporting documents and manual statements from Cora AR
- Responsible for account reconciliations end to end AR
**Performance measures**:
- Cora open error tasks - Cora AR
- Regional Cora cases opened / closed
- Regional 90+ and 360+ debt reduction
- Regional Bad debt provision reduction
- Regional Cash collected as % of total AR by collector
- Effectiveness of managing dispute resolution
**Skills & Experiences**:
- Previous working experience as a Credit Controller is essential
- Industry / Construction experience is desirable
- Service background is desirable
- Customer service experience
- Good communications in both written & spoken English
- CRM, Salesforce is beneficial
- User knowledge of SAP is desirable
- Sound IT skills - Intermediate Excel (pivot, VLU)
- Good knowledge of O2C process
- Competent negotiator and influencer
- Detail focused
**Benefits**: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Quarterly Bonus, hybrid working.
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