Visitor Experience Assistant

5 months ago

Nottingham, United Kingdom National Justice Museum Full time

**Those without a covering letter will not be considered.**

**Thank you for your interest in working for us.**

**Our purpose**
- **‘We tell the story of justice through time. We work inclusively and collaboratively with communities, supporting the creation of a fairer and equitable society.’**_
- **We empathetically enable people of all ages to extend their understanding of the law and justice system, so they are inspired by their rights and responsibilities to play an active role in society.’**_

We are a multi-award winning Museum and we are growing in national stature, winning the ‘Museums Change Lives’ award in 2021 for our innovative workshops in an envelope project. We are a leader in public legal learning and education and in developing diverse collaborations and partnerships for our work. Our learning programmes are delivered in centres across England, in our historic courtrooms in Nottingham, the Royal Courts of Justice and the Rolls Building in London, and in active courts in the North West. Our ambition is to widen our learning offer to more UK locations.

Our museum is based in Nottingham’s former Shire Hall and County Gaol, a Grade II* listed building featuring a Victorian criminal and civil courtroom, an Edwardian police station and exhibitions exploring the fascinating history of justice, we house historically significant collections of over 40,000 objects that cover the history of the British Criminal Justice System. The City of Caves forms a key part of our offer and here we explore stories of social justice within Nottingham’s largest historic sandstone caves and the country’s only underground medieval tannery. We engage and entertain the public by including them in our unique, interactive performances.

In 2018 we became an Arts Council National Portfolio Organisation (NPO), with a specific remit to diversify our workforce and programmes. We have established a reputation nationally and regionally for our person centred creative approach and have a growing, credible reputation as an arms open organisation, connecting communities through creative activity and providing services for diverse and not yet engaged groups. We take our museum out to people, engaging with new community partners to co-produce exhibitions and become more accessible to a wider range of people.

**Our Vision is**:

- ‘For everyone - equity and justice through engagement, inspiration, learning, and unforgettable experiences.’_

**Our values**

We work creatively and equitably with people and communities, our values are to be:

- Inclusive and equitable - we aspire to build a more diverse and representative organisation
- Open and collaborative - we celebrate diversity, creative collaboration and partnership working, we listen to and respect people and we stimulate conversations with our communities, around the role of law, justice and society.
- Ambitious and dynamic - we embrace diverse people and thinking. We challenge ourselves so we develop and deliver excellence.
- Authentic - people learn and access our stories and history through experiencing our unique historic buildings and our museum collections.
- Be here for the future - we take a whole organisation approach to sustainability, ensuring we support people, partnerships and our environmental and economic future.

**Our aims**

We aim to:

- Excel as the national leader of public legal education
- Maintain the financial resilience and sustainability of the organisation
- Champion a green agenda and our commitment to environmental sustainability
- Ensure the well-being of our workforce of staff and volunteers
- Use our museum and collections creatively to support our work
- Expand our audience reach and ensure positive and inclusive engagement and representation for all those that engage with us

**Visitor Experience Assistant**

**Purpose of the role**

Delivery of an exceptional visitor experience, providing consistently high standards of

customer care whilst actively supporting the strategic priorities of the organisation. To ensure the standards within the front of house areas of the National Justice Museum and City of Caves, acting as a first point of contact for all our visitors. At times to be responsible for the day-to-day activities at the museum and for the City of Caves.

**Responsible to**: Visitor Experience Manager (VEM)

**Hours**: zero hours, weekend and evening working expected

**Location**: National Justice Museum and City of Caves

**Contract**: Permanent, 3 month probationary period

**Rate of pay**:£10.90 per hour

**Main duties**:

- To ensure that the National Justice Museum and City of Caves are open and ready for business by the specified time
- To ensure the smooth running of the front of house areas and the quick and efficient admission of all visitors including group bookings and Education school bookings to the National Justice Museum and/or City of Caves
- To provide an excellent service to all visitors and i

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