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London, United Kingdom Shoreditch Grind Full time

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on quality service. As a GRIND floor staff member, you will be quick on your feet, confident in delivering our GRIND steps of service and never mind getting your hands dirty

To be eligible for this position, you will need to have 1 year of experience working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver 5 star customer service.

**Role Responsibilities**:

- Provide a memorable experience for any and every customer that visits
- Maintain a positive and friendly approach to colleagues and customers
- Possess full understanding of GRIND Steps of Service
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Wear full and correct uniform always
- Undertake regular training programs
- Work to support a busy team and contribute to team-driven results

**Skills Required**:

- Ability to work well under pressure and use initiative
- Possess strong communication skills to enable effective dialogue with colleagues and customers
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time-management and prioritisation skills

**Perks & Benefits**:

- Crew Card Membership - 50% off all Food & Beverage at every Grind restaurant and cafe-bar.
- Retail discount on Grind at Home products
- Up to £300 referral bonus
- 3 month Retention Bonus
- Invitation to our Social Events
- Access to Wellness Scheme

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

We'll see you at the Grind

INDFOH