Product Technologist

You’ll be accountable for:

- Ensuring that customers safety and satisfaction are at the forefront of all decision making
- Operate a continuous improvement programme through the global quality framework to improve customer satisfaction
- Monitor customer returns, complaint trends, social media posts and media reviews to identify product issues and take appropriate action
- Verify that all suppliers/factories are routinely audited against the Morrisons Manufacturing Standard and any necessary corrective action plans are implemented by suppliers in a timely manner
- Be the hub for supplier communication, clearly communicating Morrisons expectations and quality framework for both domestic and direct import products
- Develop, maintain and communicate all technical and quality requirements to ensure all product is developed, sourced and produced in line with Morrisons expectations
- Manage the technical process including product specifications, risk assessment, pre-production sign off, product testing, care labels and pre-shipment inspections to authorise approval for suppliers to Morrisons
- Understand and support the buying/sourcing strategy for your product area, monitoring performance of suppliers against key KPI’s and work with the trading teams and global sourcing office to ensure the category is working with the right suppliers for the right product.
- Simplify and speed up the technical process through supplier development, supporting and training suppliers with the ability to self-manage risk and approve products identified as appropriate
- Provide commercially sensitive, objective, technical expertise and product specifications in categories in order to improve profitability
- Achieve a reduction in returns/waste to improve the net margin and gross profit