Funded Care Business Support Officer

3 months ago


Bristol, United Kingdom NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board Full time

An exciting opportunity has arisen within the Funded Care Finance Team for a Funded Care Business Support Officer who is a positive and enthusiastic individual with keen eye for detail and a professional attitude.

We are looking for an exceptional individual to come and join our vibrant, fast paced, office based, Finance Team.

**For further information please contact**: Ross Peacey 0117 900 2626 option 5

Working hours are Monday to Friday 9.00am to 5.00pm

This role will be based in 360 Bristol with occasional remote working.

Successful applicants will be computer literate with competent typing skills. They will be confident, quick learners, and be able to use their own initiative. They will have excellent communication and good time management skills, with the ability to achieve high standards of excellence within their work.

Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

Answer and respond to telephone queries and, if unable to support, taking messages and passing on accurately to the relevant departments/person.

Triage all incoming invoices and allocate to team members.

Problem solve and raise issues with providers where there are invoice discrepancies, and follow up as appropriate.

Responsible for processing all invoices highlighted for care homes and other basic invoices.

Ensure all PIP forms received are completed and returned to the Department for Work and Pensions.

Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.

Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.



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