Retail Supervisor

7 months ago


Scarborough, United Kingdom SEA LIFE Full time

Roles & Responsibilities:
We are looking for a customer focused yet commercially savvy Admissions & Retail Supervisor at SEA LIFE Scarborough to lead our front of house area and on-site gift shop, delivering WOW impressions to our guests.

Reporting to the General Manager, you’ll manage and take the lead of our front-of-house admissions and retail department. You and your team will be the first impression our guests receive when they arrive, so you’ll inspire a culture of amazing customer service, big smiles, and a friendly greeting from your team, as well as embedding an effective sales culture.

Our SEA LIFE store is very much part of the immersive visitor experience therefore visual merchandising and space management within the unit will be crucial. Our attraction gets busy, so you’ll be managing a high volume of guests, ensuring a slick operation. With a wide range of ticket types, annual passes, promotions, and other products, you’ll play a key role in driving revenue for the business, developing product knowledge and sales skills within your team. You’ll also be part of the site duty management team.

This is a full-time permanent role, working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.

Qualifications & Experience:

- Supervisory experience in a fast-paced customer facing environment
- Knowledge of ticketing systems and experience of merchandising, cost of sales and margin management
- An experienced leader of people (along with all that goes with that, such as recruitment, coaching and performance management)
- Have lots of experience working in a customer facing environment
- Responsible, confident, and full of initiative

**Benefits**:
Alongside being able to be creative, innovative, and business savvy, you’ll also receive:

- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets

Pay Range: Competitive


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