Cavern Supervisor

The Cavern coffee shop functions as a regular coffee shop but with a difference It offers work experience training for vulnerable and disadvantaged people including those with complex needs. It is also a community venue and safe place for young people, those with complex mental health needs and adults with learning difficulties who need support. We support people in a person centred, and trauma informed way.

The Cavern is open 10am-11pm 6 days a week and 12pm-11pm on a Sunday so shift work will be required.
- All applicants will be required to undergo a Basic DBS check and must provide two references before a start date can be arranged.

**Title of Role**

The Cavern Supervisor

**Purpose of Role**

To enable people to become the best version of themselves by overseeing the running of The Cavern on a shift. This includes increasing sales, ensuring compliance with policies, effective management of volunteers and helping to deliver training and manage challenging behaviour. You would be running the shift as the 'manager on shift'.

**Main Activities/Tasks**
- To run the coffee shop when you are on shift including serving customers and maintaining the cleanliness of the environment
- To develop and train our team of volunteers
- To manage The Cavern environment, including dealing with any challenging behaviour
- To role model and promote customer service to a high standard
- To be able to lead volunteers and delegate relevant jobs
- To encourage and enthuse the team in their work
- To competently and confidently deal with customer complaints when necessary
- To be able to adhere to cash handling procedures such as cashing up, putting money in the safe, problem solving on the till, and so on
- To have a basic understanding of stock takes, booking in new stock, and our returns policy
- To build positive relationships with those that attend The Cavern regularly
- To attend training and regular professional development
- To work with the Manager and Deputy Managers under their leadership
- To work within the policies and procedures of Kingfisher Treasure Seekers
- To promote Kingfisher Treasure Seekers and its work
- Any other duties as required

**Training and experience**

Full training will be given during induction and on an ongoing basis.
- Experience of working in a coffee shop (preferred)
- Experience in a retail environment (desirable)
- Experience of working with people with learning disabilities (preferred)

**Hours and pay**

14 hours per week £10.75 per hour

**Support**

Employees can expect to receive the following support:

- Use of a HR and H&S Platform.
- Line Management support
- 24/7 access to a BUPA call line run by Qualified Counsellors

**Location**

Treasure Seekers Building, 52 Westgate Street, Gloucester, GL1 2NF

**Main Point of Contact**

The Cavern Manager and Deputy Managers

**Job Types**: Part-time, Permanent
Part-time hours: 21-35 per week

**Salary**: £10.75 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Sick pay
- Store discount

Schedule:

- 8 hour shift

Application question(s):

- What is your understanding of challenging behaviour?
- The role would involve working with young people. What do you know about working with young people?
- Why would you like to work supporting people with their mental health?

Work Location: In person