Receptionist

6 months ago

Nottingham, United Kingdom Castle Healthcare Practice Full time

**Job summary**: It is the responsibility of each of our receptionists to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team. Job responsibilities: Reception Greeting and booking in patients who have clinical appointments Deal with all general enquiries either by phone or face to face, explain procedures and make new and follow-up appointments.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice, by welcoming and directing them appropriately. Using your own judgement and Practice guidance ensure that patients are prioritised according to their clinical need and sign posted. Explain practice arrangements and formal requirements to new patients who want to register to join the Practice and those seeking temporary cover, ensuring joining processes are followed Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details. Action prescription requests. Complete the registrations of new patients on SystmOne following the Practice guidance. Process patients change of address and contact details on both the computer and medical records (have knowledge of practice area to be able to advise the patient when they have moved out of the Practice boundary).

Advise patients of relevant charges for private (Non-Primary Medical Services) services, accept payment and issue receipts. Have working knowledge of telephone system, during and after hours. Enter patient information on to the computer as required Adding patients to waiting lists for clinical procedures Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. Ensure correspondence, reports, results etc are filed promptly and in the correct electronic clinical records, ensuring that all recent correspondence is correctly recorded and dated in the patients clinical record.

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. If not, pass to the note summariser to repair/maintain the record. Ensure the accurate receipting, downloading and electronic work flowing of patient correspondence to the usual GP. Scan and document hospital letters/correspondence to the patients electronic clinical record and direct to the patients usual GP.

**Premises**: Support opening up the premises at the start of the day when first staff arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building areas that are no longer in use are secured and inform the GPs who are left in the building Ensure that the reception area is kept clean and tidy. Open and process incoming mail. Post external mail.

To have a thorough knowledge of all practice procedures and work in accordance of written protocols. Fax and photocopy as requested. Receiving specimens from patients, ensuring all of their details have been recorded whilst following Health and Safety policies. Be able to cover all reception positions as necessary.

Receiving drugs and vaccines and alerting Nurses in a timely manner. Maintain patient confidentially and good clinical governance. Undertake any other additional duties appropriate to the post Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & safety**: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control

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