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Technical Support

4 months ago

Exeter, United Kingdom Unity Five Ltd Full time

Title**: Technical Support

**Salary: £24,000 - £26,000 **depending on experience

This role is for you if you’re looking for:
**⭐An entry into your IT career**

**⭐Career Progression into any of the following: 2nd/3rd line, Management, Technical Services, Onboarding, Software Development, Account Management/Sales**

**⭐Full training & development**

**⭐A living wage employer**

**Overview of Unity5**

Unity5 is a software business delivering SaaS solutions through “ZatSuite”, the UK’s LEADING PROVIDER of software to the parking and traffic management sector.

Unity5 is transitioning through a huge period of growth after partnering with award winning growth investor, Synova and we’re looking for a number of Technical Support team members to be part of this journey

**Overview on the role**

As a Technical Support team member, you will develop your understanding of each of the systems, and be able to assist clients with general enquiries, questions and service requests.

You will be the first point of call for all new queries and cases raised, via phone or helpdesk. You will be able to conduct basic troubleshooting in order to gather as much information on what’s being raised as possible, along with taking relevant steps in attempts to replicate any issues reported.

**About you**
- Great customer service skills and attention to detail
- An interest in the tech industry
- Strong aptitude to learn

**Culture & Benefits**

Unity5 comes with an open and collaborative atmosphere. Learning and development is encouraged and support is available to help you be the best you can be in your career. Everyone is willing to help each other - we are all working towards the same goals

Everyone at Unity5 is genuinely valued for the role they play and the uniqueness of them that they bring to the company.

**You will receive**:

- A great salary, working Monday to Friday
- Generous holiday scheme of 31 days (including BH)
- Opportunities for career progression across various departments and roles
- Learning and development fund
- Increased pension scheme
- A collaborative and social team environment: Social events, BBQs, Quarterly company updates hosted by the Directors

Currently HQ is based in Woodbury - due to location, access to your own vehicle is required.

Confirmed office move to Winslade Park from September 2023.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Work Location: In person