Payment Executive

You will be working with the Payments Manager and be responsible for the processing of payments, ensuring they are made within scheduled time frames. Speedy resolution of queries. Take action in resolving incidents in a timely manner, work with senior management and risk to minimise repeated occurrences. Collaborate with stakeholders in making process improvements or enhancements to the customer journey

**Responsibilities**:

- Processing daily payments via Vitesse’s inhouse systems & external Banking partners
- Ensure all payments tasks are completed accurately and within a timely manner.
- Identify improvements and suggest solutions for the operations system and workflow and communicating to Operations Manager
- Support Product and Tech Teams to address issues during development /testing phases
- Help build and maintain the reputation of Operations
- Identifying non-standard payments and account behaviour and finding short/long term solutions
- Conducting daily checks on processes and escalating when required
- Working closely with Operational Control teams to ensure prompt closure or escalation of exceptions
- Pro-actively engage Support, Service, and Commercial teams for a processing issues with client impact

**Requirements**:
This role would suit someone with experience in a back office operations or treasury based role, such as payments, settlements.

**Skills**:

- Some professional experience gained within Financial Services - preference for backgrounds in a treasury, settlements or payments function
- Attention to detail and accuracy
- Sense of urgency
- Strong analytical skills
- Accustomed to working in a fast-paced environment
- Confidence to work independently but also as part of the wider Operations team
- Strong Excel skills
- Strong Organisational skills
- Excellent written and verbal communication skills
- Problem analysis and solving skills

**Benefits**

What We Offer
- 25 days Holiday per year + Bank Holidays
- Hybrid working arrangements
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance through AXA
- Life Assurance with MetLife
- Access to Oliva our Mental Health Therapy partners
- Discounted Gym membership
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years’ service
- Ongoing Learning and Development to support you reach your career goals

We understand that everyone has their own work rhythm and we believe in a flexible working schedule that supports a healthy work/life balance. We offer a hybrid work approach with 2 days in the office.