Senior Claims Handler

3 weeks ago

Leeds, United Kingdom ENGIE POWER LIMITED Full time

Requisition ID: 13453- Location: Leeds, LDS, GB, LS12 1BE**Exciting Opportunity: Senior Claims Handler in Leeds**

**About Engie**:
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

**About the role**:
To be responsible for handling all pre-action legal claims received, including but not limited to coordinating responses to and responding to pre-action legal claims, interfacing with external legal counsel and applicable internal stakeholders in respect of pre-action and issued legal claims, and reporting to senior stakeholders and Legal Team, to ensure that Engie’s legal and financial exposure is minimised.

ENGIE are recruiting for a **Senior Claims Handler **based** in Leeds.** This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

**Key Responsibilities**:

- Responding to all pre-action legal letters received.
- Managing the handling of all pre-action legal letters from receipt to resolution.
- Liaising with, and directing, internal colleagues (Sales, Finance, Customer Services, Debt Recovery) to obtain information needed in order to respond to all legal letters / claims.
- Liaise with external third parties (e.g. TPIs) as needed in respect of any claims.
- Drafting responses to pre-action legal letters based on agreed internal pro formas.
- Updating precedent response letters.
- Reporting to management / Legal Team in respect of volume / progress.
- Ensure the delegations of authority are adhered to.
- Manage the full legal process with external solicitors, liaising with internal Legal Team.

**Key Requirements**:

- Practical experience of working in a legal practice and/or working in a claims handling environment.
- Degree or equivalent
- Solid experience working in a claims handling team
- Understanding of the legal claims process
- Ability to handle difficult customers and/or their representatives
- Proven ability to produce accurate work under tight deadlines
- Ability to work effectively with volume administration and information processing
- Microsoft Office proficient
- Organisational skills

**What benefits we offer?**:
**Flexible Working**

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

**Bonus Programme**

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

**Life Assurance**

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

**Income Protection**

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

**Employer Pension Contribution**

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

**Healthcare Cash Plan**

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

**myENGIE**

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

**Diverse Employer**

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have

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