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Internal CRM Sales

5 months ago

West Yorkshire, United Kingdom Synergy Technology Ltd Full time

Role Description and Purpose The purpose of this role is to maintain a good level of contact with the customers. Working closely with the field sales and customers services team to ensure the customer has the best experience with us and that the businessobjectives are met.
- **Role Responsibilities**

? Liaise with the field, customer services and the customer

? Call the customer to offer a regular touch. Make sure they are satisfied with our services and discover the changes being made to their business over the coming year. Proactively promoting software update news to existing customers through regular telephoneupdates

? Maintain customer retention and growth

? Discover, create and close customer opportunities whist achieving the pillar targets and objectives. This will require excellent persuasion and negotiation skills with experience of B2B and dealing with key decision makers

? Liaise with 3rd parties and becomes an expert on your pillar to hit pillar objectives. Attend External training courses, take and pass any related qualification exams. You will be expected to do continual learning with the products as well as gain understandingon the eSuite in house modules we provide

? Gather the required data prior to any field based trips to site with the field sales

? Maintaining the existing database, keeping accurate and detailed records of calls made and results achieved. ? Planning and organisational skills

? Ability to work on own initiative and be self-motivated

? Hunt and gather new opportunities for the CRM pillar Core Skills It is expected that the ideal person will have the following core skills, at a level necessary to perform their duties effectively: A knowledge of CRM would be advantageous

? Excellent communication skills (both written and verbal)

? Proven skill and experience of the sales cycle

? Empathy, tolerance, patience and excellent interpersonal skills. ? Excellent planning and organisation

? Drive and desire to go above and beyond, when required

? Attention to detail

? Multi-tasking

? Teamwork

? Influencing skills

? Continual Service Improvement ethos

? Ability to set and manage priorities

? Ability to effectively prioritise and execute tasks in a high-pressure environment

? Exceptionally self-motivated and directed

? Keen attention to detail

? Exceptional analytical, evaluative, and problem-solving abilities

? Exceptional service orientation

? Ability to perform in a team-oriented, collaborative environment

? Must have the ability to clearly report to your Line Manager and to lead communication
- Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt._
- With Synergy Technology, you will get the support and encouragement you need to grow from people who share your ambition, and we will invest in your professional development to help you learn and progress in your role with us. You will find leaders whogive you the freedom to explore new things and a team where knowledge is shared openly. We have always taken pride in being a capital efficient business and we think this attribute is important to preserve. If you have the drive and enthusiasm to continuallydevelop then come and join our team._
- At Synergy Technology, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. _

**_Our Values _**
- We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. _