Porter

3 weeks ago

Cambridge, United Kingdom Pembroke College Cambridge Full time

PEMBROKE COLLEGE

Cambridge

Porter

PORTERS’ LODGE

July 23

1

THE DEPARTMENT

The Porters’ Lodge is the central hub for the College community and is staffed 24 hours a day,

365 days of the year.

The team consists of 1 Head Porter, 1 Deputy Head Porter, 2 Senior Porters and 10 Duty

Porters.

THE ROLE

Pembroke College, Cambridge is seeking to As a Porter you would be expected to

appoint a Porter to join our friendly team in provide a high standard of communication,

the Porters’ Lodge. appearance and professionalism as part of

this small team within Pembroke College.
Some of the Porters’ role is ensuring

the safety and security of the College The Porter’s team work alongside the Head

premises; responding to fire alarms; being Porter and the Deputy Head Porter, to

the first point of contact for all emergencies; maintain high levels of consistent quality

administering first aid; providing mental service to Fellows, students, staff and

health first aid support. members of the public. Day to day a Senior

Porter will assist in that service.
First impressions count and the Porters’

Lodge is the first experience visitors/guests/ The successful applicant must be customer
- students/staff have to the College and the focused at all times and have excellent

team aim to deliver a professional and communication skills.

efficient service at all times.

SALARY & HOURS

**£25,917.62 per annum **The shift pattern is rotational over 10 weeks

Plus bonus scheme paid in two with 3 periods of the pattern, consisting of 6

instalments. These are only payable after the work days: 2 ET, 2 LT, 2 NT followed by 4 Rests

satisfactory completion of the probationary days (RD):
period. Early Turn (ET) 07:00 - 15:00

Late Turn: (LT) 13:00 - 21:30

Hours of work are on a Rota Shift Pattern Night Turn (NT) 21:30 - 07:00

averaging 36.5 hours per week.

Weekends and Bank Holidays are included in BONUS SCHEME

2

**Responsible to**:The Head Porter / Deputy - High standard of personal appearance and

Head Porter and Senior Porters.** **bearing

**Location**:Pembroke College, Cambridge, - Enthusiasm for making a positive

Hostels and other College owned property. contribution to the life of the College.

**Skills**:

- Requirement to become a qualified First
- Aider.- Excellent interpersonal and

communication skills **Budget Responsibilities**:None
- Excellent organisational and general office **Work Experience**:
skills. - Experience of educational establishment
- Proven qualities of maturity, sensitivity and and campus environment would be

discretion. advantageous
- Honesty and Integrity. - Computer literate, numerate and with a
- professional telephone manner- Adaptability and flexibility to manage a

variable workload.
- The self-confidence and ability to relate to

and liaise appropriately with a wide range

of people, internal and external clients,

Senior Members, students, Head of

Departments, and staff.
- Confidentiality
- Computer literacy with a good working

knowledge of Windows and Excel.
- Able to work to tight deadlines.
- Approachable, reliable, conscientious and

trustworthy
- Highly developed interpersonal skills
- Ability to assess and react to situations

promptly and tactfully

3

Main

**Responsibilities**:
**General Duties**:

- Responsibility for welcoming visitors to the College and for ensuring that all enquiries are

dealt with as quickly, efficiently and courteously as possible.
- Responsibility for handling sensitive and confidential materials and information.

Confidentiality at all times.
- Handling financial transactions undertaken by the Porters Lodge including the sale of

College items, payments for guest room accommodation.
- Responsibility for ensuring the Porters Lodge has all the information necessary to enable

all enquiries to be answered.
- Handling correspondence on a daily basis (sorting the post/answering the telephone)

dealing with any ad hoc enquiries which come into the Porters Lodge.
- Dealing efficiently with lost and found property.
- Hoisting and lowering of the College flag. On dates when tasked to do so.
- Recognising Senior Members, students and staff of the College.
- Conduct regular security checks daily as specified around the College and/or Hostels as

directed by the Head Porter Deputy Head Porter and Senior Porter.
- Undertake every 6 monthly Fire and Safety checks of allocated Hostels and College

buildings and report findings.
- Take ownership of certain responsibilities allocated to you by the Head Porter, to ensure

the smooth running of the Porter’s Lodge.
- Providing holiday and/or sickness cover within the Porters Lodge, changing shift pattern

where necessary when you are on a working day.
- Any such other duties as may be required by the Head Porter/ Deputy Head Porter/Senior

Porter from time to time.

**Communication**:

- Be able to use the switchboard telephone system for the College, ensuring that the

phone is answered quickly and cou

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