Operational Excellence Team Leader

2 months ago

Milton, United Kingdom Taylor and Francis Full time

**Company Description**
Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

**What we offer in return**:
At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
- 25 days annual leave
- 3 additional discretionary days leave for Christmas
- 4 paid volunteering days annually
- Additional day off for your birthday
- Seasonal social and charitable events
- Training and development
- Remote working and flexible working options

Reporting to the Director of Operational Excellence, the role holder leads and coaches a team of Process Specialists who own and execute operational processes for journals. The Team Leader is accountable for the successful delivery and continuous improvement of these processes to support colleagues and Editors, demonstrating efficiency savings for Researcher Services.

**The role holder will**:

- Proactively lead activity within the team to deliver process improvements and operational efficiencies using Lean Six Sigma and Agile approach.
- Co-ordinate multiple process activities, tracking and reporting on process delivery and process improvement activity.
- Collaborate effectively with business stakeholders to build understanding and engagement with the work of the Operational Excellence team and to work closely to overcome any challenges and resistance to the new ways of working
- Manage a centralised view of process activity for the team including process improvement activity, achievement against targets, and risk management
- Proactively manage the progress of process activity within the team, removing team obstacles and initiating corrective action, coaching and correcting Process Specialists to clear blocks to progress.
- Build and maintain a Kaizen culture in the team providing on-going coaching of process improvement and agile skills
- Accountable for the smooth running of day to day operations and for building and maintaining a culture of high standards of practice and acting as a role model exemplar of this.
- Act as a link between the team and the business to ensure that process delivery standards and good practice are adhered to and that process improvement progress is clearly communicated to stakeholders
- Support the Operational Excellence Director and work closely with the other Operational Excellence Team Leader and Data Analyst to drive consistency and coherence and to provide relevant support where required.
- Deliver effective change management through active engagement with the business and use of change management techniques
- Performance manage, coach and motivate the team

**Qualifications**
**Additional Information** Application closing date: 23rd February 2024**

**Training And Professional Development**:
We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support, and coaching that will get you where you want to be.

**Taylor & Francis Group an Informa Business**

**Being Yourself at Taylor & Francis**

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis

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