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Travel Consultant

4 months ago

Beckenham, United Kingdom Japan Experience Full time

Effective management of sales leads
- Liaise with Ops Team to handle all booking aspects, including accommodation, transportation and activities. (Processing cancellations and amendments)
- Arrange and deliver top quality and complex itineraries to Japan
- Cross-selling & upselling of all Japan Experience services and products
- Ensure client expectations are met, providing expert advice
- Excellent knowledge of the product offering available in the Japan Experience catalogue
- Deliver high levels of customer service
- Excellent knowledge of Japan (prefectures, infrastructure, attractions)
- Awareness of Japanese culture and society
- Must have travelled to Japan

**Soft Skills**
- Reliable & punctual
- Attention to detail
- Excellent presentation and organisational skills
- Ability to prioritise workloads
- Target-driven and strategic attitude with the ability to work towards KPIs
- Strong problem solving and multitasking skills
- Flexibility to work evening and weekend shifts (if needed)

**Benefits**
- Quarterly and annual performance bonuses
- International team environment
- Familiarisation trips
- Incentives to travel in Japan

**Languages**:

- English (native or proficiency level - mandatory)
- MUST SPEAK NATIVE GERMAN

**Estimated starting date**: AS SOON AS POSSIBLE

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

Expected start date: 01/04/2024