Adult Sanctuary and Hospitality Coordinator

1 month ago

Pembrokeshire, United Kingdom Mind Pembrokeshire Ltd Full time

Sanctuary and Hospitality Bed Coordinator

**Job Title**:
**Sanctuary and Hospitality Bed Coordinator**

**Salary**:
£14.57 per hour

Hours:
27

Start Date:
Immediate Start

Contract Length:
Until 31 March 2023

Line Manager:
Resource Centre Manager

**Location**:
Mind Pembrokeshire’s Resource Centres, Haverfordwest, Pembroke Dock

The Role of Sanctuary and Hospitality Bed Coordinator

Our Evening Service is made up of the Sanctuary and Hospitality Bed services. The Sanctuary is an out of hours, night time drop-in providing mental health support, information and advice. The drop in is open between 5pm and 2am, Friday, Saturday and Sunday. These are the peak hours for crisis support.

Through the project we will provide support tailored to each and every unique person that pops through the door.

The Hospitality Bed is a referral only service providing a cosy, comfortable room overnight for clients to rest and recharge. The Hospitality Bed service is open between 10pm and 10am Friday, Saturday and Sunday nights.

Your Responsibilities

1. To coordinate and ensure the effective delivery of the Sanctuary and Hospitality Bed services for adults aged 18+ in Pembrokeshire. Your primary place of work will be at our Resource Centre at 2 Perrots Road, Haverfordwest however you may be asked to work at other locations to meet the needs of the role.

2. To provide a safe space for people with low level mental health problems through facilitating a retreat which allows for time out from detrimental influences.

3. To support a team of support workers to be able to listen to the concerns of those accessing the Sanctuary and Hospitality Bed services and provide effective guidance, information and reassurance whilst promoting independence, resilience and positive health and wellbeing through a range of activities.

4. To keep client safety a priority and effectively manage risk to themselves and others.

5. To ensure all elements of the Service Level Agreement and grant criteria, including data collection criteria, are met, alongside individual Key Performance Indicators (KPIs) e.g. attendance and recovery rates.

6. To accept without bias, the issues raised by those who access the services and to support the Evening Service team to be able to do the same.

7. To support the team to assess the strengths and needs of individuals assisting them to make decisions and choices regarding possible ways forward e.g. referring clients to other sources of help as appropriate.

8. Manage waiting lists for service.

9. Manage any feedback or issues/complaints.

10. Manage the effective monitoring and evaluation of the CYP Sanctuary supporting the team to ensure that all client paperwork, including outcome monitoring forms, are accurately completed.

11. Provide statistical information on service data and provide reports when requested.

12. Attend relevant internal and external meetings as agreed with and or requested by line manager.

13. To develop and evolve this role to meet the service specification requirements.

14. To facilitate regular team meetings as well as one-to-one support and development sessions with the Evening Service team.

15. To promote/publicise the service.

16. To develop and maintain positive relationships with staff and stakeholders to promote the service and to encourage referrals.

17. To undertake these duties within a framework that recognises the diversity of clients and encourages equal opportunity for all.

18. To promote and implement Mind Pembrokeshire’s policies and values.

19. To understand and comply with Mind Pembrokeshire’s and our partners’ data sharing and permissions statements as well as our GDPR responsibilities.

20. To participate in, and embrace, support and development, appraisal procedures and training as agreed or directed.

21. To deliver all aspects of this role under the direction of the Resource Centre Manager and CEO.

22. To undertake such other duties as would be reasonably required for a post of this level of responsibility, as directed by the Senior Management Team of Mind Pembrokeshire.

Expectations

1. To promote the concepts of wellbeing, early intervention and community engagement, ensuring that these underpin the direction of the organisation’s activities.

2. Effective and efficient use and completion of information recording.

3. Coordinate the monitoring and evaluation process of the service.

4. Undertake talks and presentations, attend events and open days, produce publicity materials and update the website/social media as appropriate and where requested by the Senior Management team.

5. Liaise with other agencies to forge effective partnership work that is mutually beneficial.

Person Specification

Sanctuary and Hospitality Bed Coordinator

This Person Specification details the requirements we believe are essential and desirable to carry out the requirements of this role.

Applicants should use the Application Form, Job Description and Person Specif

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