Sales Operations Specialist

6 months ago

Chertsey, United Kingdom f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The speed of technologic development in the cybercrime world in combination with a War on Talent brings the need for organisations to be served from SaaS solutions that enable reduced complexity, ease of keeping up the pace in the cybercrime world and focus on running the outcome of the organisation at pace.

At F5 we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.

We now are searching for a Sales Operations Specialist to join our EMEA team.

Our Sales Operations Specialist's are involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast paced role, ideal for someone who is highly organized, multi-tasker, loves details and wants to exceed expectations.

You will be responsible for but are not limited to, supporting a district of Account Managers, basic project management, order processing, troubleshooting and problem solving, tracking and reporting, sales support, training, and other assigned activities.

Primary Responsibilities- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies- Act as primary sales support to a sales district and the associated Account Managers-
- Order processing of Purchase Orders and resolving order issues- Act as liaison between Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting- Monitor and maintain assigned program(s)- Provide communication and education on current processes and best practices- Answer pre and post sales questions from partners and F5 sales teams- Research inquiries and assist internal and external customers- Coordinating requests, escalations, fire drills and day to day activities- Ensure the integrity of the SalesForce data- Performs other related duties as assigned

Knowledge, Skills and Abilities- Must be detailed oriented with a proven ability to multi-task- Effective communication, both in written and verbal form, to interact with cross functional teams and departments- Must be a self-starter and effective time manager- Passion for customer experience and exceeding expectations- Very organized and detail oriented- Ability to work in a fast pace environment- Basic research skills- Capable of working under time constraints and meeting tight deadlines- Quarter end flexibility required to allow for occasional extra hours

**Qualifications**:
- BA/BS degree preferred- No previous professional experience required- Previously worked in a high-tech environment is highly desirable- Proficient in Microsoft Outlook, Word and Excel

Physical Demands and Work Environment- Duties require the ability to utilize a computer, communicate over the telephone, and read printed material- Duties may require being on call periodically and working outside normal working hours (evenings and weekends)

Equal Employment Opportunity

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