Business Relationship Analyst Suppliers

3 weeks ago

Cardiff, United Kingdom eFinancialCareers Full time

Providing proactive management of service providers (including LGIM’s largest supplier relationship) you'll demonstrate adherence to our governance guidelines and activities across the LGIM business.You will also identify and address any service deficienciesand measure supplier performance against defined SLA’s and benchmarks, in addition to identifying and managing key trends across supplier oversight activities including supplier risk indicators.The above is achieved by:
Supplier Oversight

Provide efficient and effective supplier management to LGIM ensuring continuity of service and maintaining effective communication with key stakeholders and the LGIM service providers.
Co-ordination of service provider reviews and monitoring vs SLA’s and benchmarks
Monitor and challenge KPI reporting provided internally and by service providers.
Thorough understanding of all key issues and effective escalation of issues with providers, managing them to resolution.
Identify areas where the service providers could provide additional services to support our current and future business needs.
Influence service providers to continuously raise service standards to meet our expectations.
Take ownership & responsibility to maintain and improve the service provision provided by the suppliers through trend analysis and stakeholder feedback
Plan, chair and document service review meetings
Manage and document regular Due Diligence reviews
Maintaining and updating knowledge of relevant regulatory changes

Team Integration / Technology

Maintain technical capability for job, keeping abreast of market and industry developments including attending industry and networking events & forums Initiate change & ability to challenge the status quo.
Forming and maintaining effective working relationships with LGIM SRMs and key stakeholders
Working closely and sharing experience and knowledge with other team members covering other aspects of the business

Documentation

Analyse/interpret suppliers Ml and establish relevance to LGIM and identify trends
Review Service Level Agreements (SLA's).
Timely production of items for the Supplier Management Forum and Committee / Board Reporting.

Policy & Playbook Standards

Adherence to SRM Playbook reporting.
Ensuring metrics are completed in a timely manner across policy and playbook standards.

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