Coffee Shop Supervisor

4 months ago


Cardiff, United Kingdom Whocult coffee + donuts Full time

Are you a dynamic and passionate leader with a love for coffee and donuts? We're on the hunt for a supervisor to join our team as we embark on an exciting journey, opening our fifth store In Cardiff city centre.

At whocult coffee and donuts, we're not just brewing coffee; we're crafting experiences. We've built a brand known for its unique, handcrafted donuts and exceptional coffee, and we're expanding to bring that delightful combination to even more people.

As the Supervisor of our fifth store, you'll play a pivotal role in maintaining the high standards and energy that have made our brand a success. You'll be responsible for leading a team of baristas and staff alongside the manager, overseeing daily operations, ensuring top-notch customer service, having a great relationship with the manager and keeping the good vibes flowing. Your leadership, dedication, and creativity will be essential in upholding our reputation for providing the best coffee and donuts in town.

**Responsibilities**:
1. Oversee Daily Operations: This entails ensuring the smooth and efficient functioning of the coffee shop. It includes supervising the staff, handling customer service issues, and making sure everything runs as per the coffee shop's standards.

2. High-Quality Food Presentation: A key aspect of this role is ensuring that the donuts and beverages served to customers are presented in an appealing and attractive manner. This not only involves the visual aspect but also the overall quality of the products. (all donuts are made off site and will be delivered daily)

3. Standard Operating Procedures: Developing and implementing standard operating procedures related to food safety and cleanliness is vital in the food industry to maintain health and safety standards and keep the establishment running smoothly.

4. Inventory Management: Keeping track of inventory levels and ordering supplies as needed is essential to ensure that the coffee shop has the necessary ingredients and materials for its daily operations.

5. Collaboration: Working with other departments within the organisation is important to create a seamless and enjoyable experience for customers. This could involve coordination with our bakery, other stores, our marketing and management teams.

6. Customer Service: Handling customer inquiries, complaints, and special requests professionally is crucial for maintaining a positive reputation and ensuring customer satisfaction.

7. Work Environment and Team Building: It's important to create a positive and productive working environment with the staff. This includes sharing responsibilities with the Store Manager and all employees and maintaining a healthy work culture.

Qualifications:

- Leadership Experience: Previous experience in a leadership role within the hospitality industry is necessary, as it provides the skills and knowledge required to manage a team and oversee daily operations effectively.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills are essential for dealing with both staff and customers, resolving conflicts, and ensuring everyone is on the same page.
- Multitasking and Prioritization: Coffee shops are often fast-paced environments, so the ability to multitask and prioritize tasks is crucial to ensure that operations run smoothly.
- Food Safety Knowledge: Understanding food safety regulations and best practices is vital to maintain health and safety standards and prevent any potential issues related to foodborne illnesses.
- Barista Training: Having barista training is important, as it shows a deep understanding of coffee preparation, which is often a significant part of a coffee shop's offerings.

**Salary**: From £12.25 per hour

Expected hours: 40 - 48 per week

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

**Experience**:

- Barista: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Supervising: 1 year (required)

Work Location: In person


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