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Card & Data Services Administrator

4 months ago

Isle of Man, United Kingdom Nedbank Private Wealth Full time

**Card & Data Services Administrator**:
We have an excellent opportunity for a Card & Data Services Administrator within our New Business team based in the Isle of Man.

A member of a busy team primarily involved in the day to day running of the client Visa cards, account opening process and static data amendments. Particular emphasis is placed on high quality and productive client service to internal and external clients, being focused on corporate, team and personal objectives.

**Who are we?**

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services to both business and private clients worldwide.

At Nedbank Private Wealth, we value the 6Cs, which are the behaviours we encourage in all of our employees: Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

***Role details include**:

- Assess account changes for existing clients.
- Provide excellent client service to internal clients by ensuring all work requests are executed efficiently, accurately and in a professional manner
- Use of 3rd party systems to service our Visa cards and Account opening processes.
- Interact with internal stakeholders to ensure the correct information and documentation is provided in order to execute client instructions.
- Contribute a high quality of service to clients. Dedicated to meeting (or exceeding) the expectations of internal and external clients.
- Communicate and take ownership to expedite solutions quickly and effectively.
- Make capable and effective decisions and escalate problems within agreed timescales.
- Undertake a range of administrative tasks needed in a back office team.
- Take responsibility for own continuous personal development, in line with agreed annual performance and objectives.

**Technical Skills and Experience**
- A good attention to detail when completing data tasks
- The provision of a quality service to internal and external clients.
- Effective time management skills, capable of meeting challenging deadlines, striving to improve turnaround times.
- Ability to provide excellent client service to internal and external clients, executing all requests efficiently, accurately and in a professional manner to enhance client experience.
- Excellent interpersonal, organisation and communication skills used to build strong team values and high moral
- Ability to deal with all administrative duties within agreed timescales, paying particular attention to fine detail and identifying efficiency gains to improve service standards.
- Proactively cross skill to ensure support and commitment is given to the wider teams to meet and exceed client expectations.
- Ability to work under pressure and meet deadlines with a high degree of accuracy

**Behavioural competencies and soft skills**
- Strong communication skills (both written and oral) with all levels of staff
- Confident decision maker
- Ability to set and meet objectives
- Proactive and able to use initiative
- Strong analytical and problem-solving skills
- Excellent organisational skills
- A positive and flexible approach to work
- The ability to multitask and prioritise your workload
- Time management skills
- The ability to demonstrate client focus as a priority

**Life at Nedbank**

We recognise that our people are our most asset; they are at the centre of the company. We recruit individuals who share our dedication, drive and commitment to client service. It is why we are accredited by the Best Companies to Work For as an outstanding company. Supporting our employees is at the heart of what we do, whether it’s through our extensive benefits package or our many social activities and charity fundraisers. Some of our recent events include paddleboarding, cocktail night and our annual rounders evening, to name a few.

We also promote our climate positive workforce through Ecologi, where we fund projects helping fight against climate change, plant trees, and reduce our carbon footprint.

Training and development is of the utmost importance to us we’re continually striving to learn, share our knowledge and improve our expertise. We have a dedicated platform for online learning, live training sessions and access to thousands of courses, in addition to supporting our employees in their journey to explore, learn and grow.

**To apply**

**Nedbank Private Wealth commitment to diversity**

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. NPWI is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Closing Date
18/08/2023

Location
Isle of Man

Department
New Business

Job Title
Card & Data Services