Reservations Supervisor 40 Hour Full Time Contract

4 weeks ago


Rochdale, United Kingdom Norton Grange Hotel Full time

**Job Roles**:

- To check availability on nights as requested.
- To sell rooms to the Hotel’s best advantage
- Always ensuring executive rooms are sold.
- Always ensuring that as many ¾ night bookings as possible are sold.
- Never selling one night too quickly and preventing remainder of week from selling.
- To accept reservations noting down all relevant information on reservation cards provided.
- To request confirmation of all bookings detailing all information required by Hotel.
- To input all reservations into computer using all options available for recording guest history, ie, completing sales card for new companies and setting up of guest history details in computer.
- To file all reservation cards in day and month order.
- To confirm back to client all details of their reservation using best method available, ie fax, letter, offering as much Hotel information as possible eg, maps etc.
- To check each day’s arrivals 24 hours in advance (Friday tasks must include checking Saturday, Sunday and Monday’s reservations). Allocating rooms to the best advantage of the Hotel and client.
- Chase up any confirmations, rooming lists, account details, pre-payments etc., as required.
- To carry out departmental communications meetings, submitting minutes and Health and Safety reports on a monthly basis.

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

Schedule:

- 8 hour shift
- Weekend availability


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