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Inbound Customer Service Representative

4 months ago

Skelmersdale, United Kingdom Victorian Plumbing Full time

**Competitive Salary**
**Full Time Permanent Role**

**Hours: 40 hours per week with rotational 8-hour shifts between 8.00am and 9.00pm**
**1 in 5 weekends**

*In Office Role - Hybrid / home working not available*

We are looking for enthusiastic and friendly people for our customer service roles. As a customer service representative you will be the first point of contact for our online customers, helping them to place orders, check delivery timescales and with any general questions or queries they may have.

**As a Customer Service Representative, your key skills should include**:

- Excellent communication skills both verbally and written
- The ability to work in a fast paced office environment as part of a rapidly growing team
- Excellent numerical and IT skills; the ability to utilise the in-house computer systems
- Flexibility to adapt well to change and the ability to use your initiative to resolve issues

**With the ongoing support from your Team Manager, your responsibilities will include**:

- Answering customer queries via our live chat system
- Effective after sales support
- Management of your own daily work to ensure maximum efficiency
- Building on your expertise and the best practice.

**Benefits**

Our new head office is recently refurbished it is a clean and modern working environment. We regularly take part in organised charity events in and outside the office that our employees love to take part in, from bake sales to Christmas Jumper Day, everyone has a fun time and we raise money for good causes too Other benefits include:

- Free onsite car parking
- Free tea and coffee
- Employee discount
- Friends and Family Discount
- Free gym facilities
- Discounted fresh food on site
- Bonus Scheme
- Employee Assistance Programme
- Discount and recognition platform
- Enhanced Maternity and Paternity Pay after 1 year of employment
- Increased annual leave from the start of your employment and increases further by 1 day each year up to a maximum of 33 days.
- Rota for the whole year given when you start, so you know when you are working in advance.

**Useful Transport Information**
Location: Grimrod Place, Skelmersdale, WN8 9UU
Onsite Car Parking **-**
Onsite Bike Shelter **-**

Nearest Bus Stop just 400m from site
- Bus Route (395/385/375) Wigan-Southport / Wigan-Skelmersdale
- Bus Route (312) Skelmersdale - Wrightington

Other Bus Routes (Change at Skelmersdale Concourse)
- Bus Route (310) Liverpool - Maghull - Ormskirk - Skelmersdale
- Bus Route (313) Burscough - Skelmersdale
- Bus Route (319) Kirkby - Skelmerdale

**Job Types**: Full-time, Permanent

**Salary**: From £21,300.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site gym
- On-site parking
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Skelmersdale: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call centre: 1 year (preferred)
- Complaint handling: 1 year (preferred)

Work Location: One location