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Customer Service Agent

4 months ago

South Shields, United Kingdom RMS Full time

RMS are currently recruiting for a **Telephone Researcher** based in South Shields, this is a long-term temporary assignment that is due to run until the **end of December, however there is the possibility of this being extended into 2024.**

**This is a 37 hour a week, office based role and the working hours are 9AM and 7PM Monday to Thursday. The salary is £10.50 per hour.**

Our client is looking to recruit a full time, highly professional, energetic and enthusiastic outbound Call Handler to contact college students to fill out a short questionnaire (2-3 minute calls)

**Day to day duties will include, but are not limited to**:

- To manually dial and consistently contact a high volume of students to complete relevant questionnaires.
- Following a scripted survey and completing it timely and accurately.
- Meeting targets in a fast and fun environment.
- Be confident in managing workloads to ensure you meet targets within agreed time frames, without comprising on quality.
- Ability to control the direction of calls and guide students through the survey. Current contract is college enrolment.
- Strong PC skills, confident in using systems and Microsoft Office.

This is a fantastic opportunity with an outstanding company that provide benefits such as:

- 4 day working week
- Free teas and coffees
- Close to travel routes and local shopping
- Relaxed office environment
- Casual dress
- Small company

**Salary**: £10.50 per hour

Schedule:

- Monday to Friday

Work Location: In person