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Inside Sales

3 months ago

West Yorkshire, United Kingdom Drive DeVilbiss Healthcare Ltd Full time

**Who is Drive DeVilbiss**

Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world.
- **“Leading the World with Innovative Healthcare Solutions that Enhance Lives”**_

**Summary (Major Purpose of the Role)**:
The role of the Telesales Advisor is to generate sales for our company with the goal being to help the company grow by bringing in customers and developing business.

**Main Activities/Responsibilities**:

- Contact/cold call potential or existing customers to inform them about a product or service using scripts supplied
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Take and process orders in an accurate manner (in line with Sales customer service team)
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information, adding information to Sales Force

**Education and Experience**:

- Proven experience as a telesales representative or other sales/customer service role
- An excellent communicator
- Maintain good customer relationships
- Ability to learn about products and services and describe/explain them to prospects
- Able to handle rejection
- Negotiation skills with the ability to resolve issues and address complaints
- Proven track record of successfully meeting sales quota, preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Competitive Benefits including - company sick pay, 26 days annual leave rising to 28 (+ Book Your Birthday Off Work and the option to buy/sell/carry over annual leave), pension, BUPA Cash Plan Scheme, Employee Assistance Programme, Bike2Work, free onsite parking, long service recognition, staff discount on our products and access to Perkbox (our benefits and rewards platform)._

**Equal Opportunities Statement**:
**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in West Yorkshire