Claims Fraud Investigator

3 months ago


Norwich, United Kingdom Aviva Full time

Claims Fraud Investigator

Salary up to £30,800

We are looking for a Fraud Investigator who has a background in insurance, an investigation role or has been in a fraud prevention type role previously. This role will involve investigating claims and engaging with customers and third parties to assist with evidence gathering.

A bit about the job:
The role will be supporting Motor Claims. As the Claims Fraud Investigator, you will review potentially fraudulent claims that have been referred from a variety of sources, by appropriately investigating them to reach the correct outcome and to support our genuine customers by ensuring their claims are settled efficiently.

You will deal with customer demand so must have effective telephony skills and be able to show initiative, making quick decisions when necessary. Along with managing your own time whilst working as a team to maintain a caseload of active investigations.

Skills and experience we’re looking for:
- Have an understanding of fraud investigations and possible outcomes of investigations- Experience working in insurance claims or fraud investigation- The ability to effectively manage personal workload- Excellent communication skills - written and oral- Knowledge of UK legislation including The Fraud Act 2006 (desirable)

What you’ll get for this role:
- Salary up to £30,800 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our
- Aviva Communities
and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:
We’re inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

here



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