Tour Coordinator

**Are you passionate about teamwork, and providing excellent service? If so, we have a phenomenal opportunity for you to work with Travelbound as a Tour Coordinator in Brighton**

As a Tour Coordinator, you are responsible for coordinating and administrating all Travelbound Student Tours bookings from the point of confirmation until the return, whilst ensuring that the client rebooks for the following sales period. Relationships need to be established and built very quickly, whilst delivering outstanding levels of dedicated customer service at all times.

**We can offer**:
Our open style Brighton Office is located in the colourful, cosmopolitan area of Kemptown and is just a stone’s throw from the beach. We offer hybrid working with 3 days a week located in our office. In addition to a competitive salary and commission scheme, we want you to strike the perfect work-life balance by giving you 25 days holiday each year plus your 8 days bank holiday.

We appreciate the work you do, and we want you to feel supported, that’s why we also offer a Cycle to Work Scheme, Employee Assistance Programme and Life Assurance as well as access to hundreds of discounts across all your favourite brands. And of course, there will also be opportunities to travel when working with us.

**What you will be doing**:

- Confirmation and re-confirmation of accommodation, transfers and excursions, as well as all payments and all other administrative duties for each tour
- We take health and safety extremely seriously and adhere to exacting requirements and codes of practice laid out by Travelopia and the School Travel Forum. By collaborating closely with our Health and Safety department, you will ensure that we are fully aligned with the necessary requirements
- Scrupulous attention to detail is vital throughout the cycle of the booking, ensuring that the client has a memorable tour
- You will be the main point of contact for the client and the final delivery of the product is organised by you
- With a small lead in delivery time, you will need to be able to work efficiently and respond to tight delivery time frames
- Upselling is a key responsibility in this role to ensure that margins and revenue are increased on all tours from the point of confirmation to travel
- In key sales periods, you will also work to meet or exceed agreed sales targets in order to increase business activity by contacting existing customers and crafting new business opportunities
- Out-of-hours on-call responsibilities from time to time will be required

**What we are looking for**:

- Excellent written and spoken English
- Top-class customer service skills. Our brand prides itself on our ability to develop a close rapport with our party leaders
- Excellent time management and organisational skills. The position also requires meticulous attention to detail
- Proven track record to build and close their own sales leads is desired
- We are looking for commercial savvy, to be adaptable, reliable and flexible, with a responsible approach to your work
- We are a small team and need a strong and enthusiastic teammate
- Foreign languages are desirable as is knowledge of European and worldwide destinations.
- Proficiency with MS Applications such as Word, Excel and Teams is important
- Lastly, a personal passion for travel and adventure is also welcome

**Our commitment to equity, diversity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

**#LI-VS1 #LI-HYBRID