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Italian Customer Success/digital Marketing Executive

4 months ago

London, United Kingdom ABL Recruitment Full time

**Title**: ITALIAN Customer Success/Digital Marketing Executive

**Language required**: Fluent ITALIAN

**Contract type**: Permanent role

**Location**: London . Hybrid ( 2 days will be office based )

**Salary**:£35,000-£40,000** + 10% guaranteed bonus and additional excellent benefits

**Sector**: Digital Marketing Agency looking to grow its Italian client portfolio

**Company Overview**

You will be joining this specialist digital marketing agency with a growing client base in Italy. They are now looking for a dynamic Italian native speaker who will create marketing campaigns that will grow the business for them across the country .

**Duties**: Reporting to the Regional Head of Marketing you will you will have 3 areas to concentrate on:
**1)Customer Success: _Engage & Assist_**
- Be the first point of contact for clients, providing them with performance feedback and results
- Understand the clients needs
- Ensure timely and successful delivery of client marketing campaigns, newsletters, virtual events
- Liaise with the team internally to ensure that marketing campaigns are running smoothly

**2) Digital Marketing : _Create and execute_**
- Organise and coordinate virtual events: help with promotional activities prior to the virtual event,
- Upload booth content to the event website
- Host webinars when necessary.
- Uploading content to the company website
- Undertake content improvements, sourcing new content, backlink building and undertake occasional translations.
- Keep social media accounts active (Facebook, LinkedIn, Twitter, Instagram and YouTube)
- Assist in the creation of an editorial calendar.
- Develop partnerships with key associations, charities and other industry bodies
- Executing digital marketing campaigns on Facebook Ads to drive leads and newsletter sign-ups
**3)General administration: _Keep it all running smoothly_**
- Dealing with customer enquiries
- Provide reports/metrics to clients on their campaign performance
- Manage and host virtual events and webinars as well as maintain webinar calendar and other digital events
**Requirements**:

- Fluent Italian to native standard ( other languages are an asset )
- 1-2 years digital marketing experience
- Excellent copy writing skills in English
- Hands on experience in managing Facebook, Google ads campaigns etc