Service Engineer

2 months ago

Bolton, United Kingdom The Portfolio Group Full time

**Role Specification**

JOB TITLE: Field Service Engineer

DEPARTMENT: Field Services

REPORTING TO: Senior Field Service Engineer

LOCATION: Field Based

MAIN PURPOSE OF JOB

To deliver a comprehensive Service Support and Service Delivery engineering function which is cost

support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting

Offices.

KEY ACCOUNTABILITIES

- Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self
Service Terminals, IT equipment and associated peripherals.

- Report to engineering management and liaise with Retail Service Desk and Retail Support daily.
- Full compliance with Health and Safety legislation.
ACCOUNTABILITES
- Arrive on duty when required ensuring all issued and required equipment is available liaising with

workshop and logistics.
- Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to

minimise downtime.
- Ensure the required standards of technical support are maintained during business hours and

during key events throughout the sporting calendar.
- Complete installation reports and sign off Retail Incidents.
- Install and decommission stock using Stock Audit systems
- Security and safe storage of equipment when not in use.
- Produce daily timesheet reports
- Proactively communicate with other departments both internally and externally when required.
- Be responsible for the daily checks of company vehicle maintaining cleanliness both inside and

out.
- Adhere to all company policies and procedures.
- Always work safely escalating any issues to Senior Management.
- Undertake any reasonable task as designated by a senior line manager.

PERSON SPECIFICATION

QUALIFICATIONS / EXPERIENCE / SKILLS
- Excellent interpersonal and written communication skills.
- Appropriate level of computer literacy.
- Appropriate level of problem-solving skills.
- Appropriate level of technical skills.
- Appropriate level of network skills.
- Appropriate level of Audio/Visual Installation and RF distribution
- Full driving licence essential

PERSONAL CHARACTERISTICS
- Able to follow and carry out instructions
- Able to remain calm under pressure.
- Proactive approach to work.
- Friendly, approachable attitude towards team and others
- Able to meet tight deadlines.
- Ongoing commitment to personal development.
- Able to self-motivate, work alone and as part of a team when required
- Resourceful.

DESIRABLE
- Prepared to drive medium to long distances
- Flexible approach to working hours as required by the business to work weekends, Bank

Holidays, early morning, and evenings.
- Able to spend short-medium periods away from home when required

**P969762LF**

**INDPSAM

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