Helpdesk Advisor

4 weeks ago

Uxbridge, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

**Helpdesk Advisor**

**Uxbridge, Middlesex**

**£26,500 + Pension + Parking**

A Helpdesk Assistant with really good people skills and an excellent telephone manner is required for this busy and bustling organisation who are currently expanding.

**Some of your duties will include**:

- Providing a high level of helpdesk support to a wide range of clients with maintenance requirements
- Managing incoming telephone calls and handling a variety of enquiries from new and existing clients
- Logging details of clients requirement on computer system and co-ordinating maintenance support
- Tracking progress of work being completed from instigation stage through to successful completion
- Maintaining regular contact with clients on the telephone and building successful long term relationships
- Ensuring any customer issues that arise are researched and resolved to complete customer satisfaction

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